Professionals in all industries who are interested in effective problem-solving, especially those who work with process optimization and quality improvement.

Teaching Method

Lectures, Case Studies, Breakout Sessions, Student Exercises

Objective

Through this course, participants will gain:

·        Mindset Change: Participants will start to form a systematic, scientific and logical problem-solving mindset.

·        Skillset Upgrade: Participants will understand the Lean Six Sigma methodology and its tools.

·        Problem-solving: Participants will be able to apply the methodology and tools to solve real problems in life or at work.

·        Certification: Participants will receive a Lean Six Sigma Yellow Belt certification issued by ASQ certified Master Black Belt.

Outline 

• Introduction to Lean Six Sigma

In this section, you will learn about the background and basics about Lean Six Sigma.

• DMAIC – Define Phase

In Define Phase, you need to answer the question – what is the problem exactly? To answer this question, you will learn about how to design a Project Charter, how to create a SIPOC, and how to generate CTQ through real case group exercises.

• DMAIC – Measure Phase

In Measure Phase, you need to answer the question – how big is the problem currently? To answer this question, you will learn about Output Measurable Identification, Operational Definition, Measurement System Analysis, Basic Statistics, Process Capability, Performance Visualization through real case group exercises.

• DMAIC – Analyze Phase

In Analyze Phase, you need to answer the question – what are the root causes of the problem? To answer this question, you will learn about the roadmap of root cause verification, how to identify potential causes with Cause-effect Diagram (Fishbone) and "5 Why", and process analysis tools such as Spaghetti Diagram and Swim-lane Diagram through real case group exercises.

• DMAIC – Improve Phase

In Improve Phase, you need to answer the question – what are the best solutions of the problem? To answer this question, you will learn about how to generate potential solutions with standard Lean tools and multiple Brainstorming tools, how to select solutions and how to implement solutions through real case group exercises.

• DMAIC – Control Phase

In Control Phase, you need to answer the question – how to keep the improvement sustainable? To answer this question, you will learn about Documentation, Control Charts and Reaction Plan.

• For full-day sessions, AmCham Shanghai members are eligible to attend at "Member Rate"; Employees who work at AmCham Shanghai member companies are eligible to attend at "Employee Rate"; Non-members are eligible to attend at "Non-Member Rate".
• Limited spaces are available, and attendance will be given on a first-come, first-served basis.

• This session requires confirmation of attendance in advance. If you attend this session without prior registration, you will be charged an RMB 50 "walk-in" fee as member and RMB 100 as employee.
• Cancellation: If you need to cancel your registration for a half-day session, please notify Cynthia Xia at (86 21) 6169 3016 or email cynthia.xia@amcham-shanghai.org no less than 24 hours in advance. If you need to cancel your registration for a full-day session, please notify Cynthia Xia at least two weeks prior to the session for a full refund. Cancellation made within two weeks before the session will not be refundable.
• To ensure that you have a seat, please come to the session on time. Open seats will be released to other guests 15 minutes after the session starts.