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During the workshop, we first explore what can make people difficult: time is of the essence, stakes are high, internal politics, or a variety of emotional/personal issues.
From there, we help participants understand the real impact the difficult person has on his/her performance. With this understanding, the participants are then in a position to use a number of tools, techniques, and tips to maintain control of the situation and minimize the negative impact of the difficult person.
By completing this workshop, participants will:
- Understand the difference between a difficult person and a difficult situation
- Examine a person from multiple dimensions, resulting in a broader understanding
- Speak in a manner that ensures the other party will listen
- Develop strategies to deal with difficult people
- Communicate effectively with people who are difficult
Through pre-workshop customization, the course becomes more relevant to the participants, resulting in a higher absorption level and ensuring immediate use of the new skills in the workplace.
- We work with your management team and the participants to understand the issues facing your business.
- We modify the key topics, workshop agenda, and course duration to meet your learning and development objectives.
- We develop new training content to address the specific needs of your organization, your team, and the individuals.
- We create customized case studies for interactive discussions and role-plays.