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The Simitri Dealing with Difficult People Workshop gives participants the interpersonal skills, insight, and communication techniques to effectively deal with challenging people in the workplace.

During the workshop, we first explore what can make people difficult: time is of the essence, stakes are high, internal politics, or a variety of emotional/personal issues.

From there, we help participants understand the real impact the difficult person has on his/her performance. With this understanding, the participants are then in a position to use a number of tools, techniques, and tips to maintain control of the situation and minimize the negative impact of the difficult person.


By completing this workshop, participants will:
  • Understand the difference between a difficult person and a difficult situation
  • Examine a person from multiple dimensions, resulting in a broader understanding
  • Speak in a manner that ensures the other party will listen
  • Develop strategies to deal with difficult people
  • Communicate effectively with people who are difficult


Through pre-workshop customization, the course becomes more relevant to the participants, resulting in a higher absorption level and ensuring immediate use of the new skills in the workplace.
  • We work with your management team and the participants to understand the issues facing your business.
  • We modify the key topics, workshop agenda, and course duration to meet your learning and development objectives.
  • We develop new training content to address the specific needs of your organization, your team, and the individuals.
  • We create customized case studies for interactive discussions and role-plays.

Agenda

08:45 Registration & Networking
09:00 Morning Session
10:30 Morning Session Coffee Break
10:45 Morning Session
12:00 Lunch
13:00 Afternoon Session
15:30 Afternoon Session Coffee Break
15:45 Afternoon Session
17:00 Session Ends

Speakers

  • Jennifer Peterson

    Jennifer Peterson

    Jennifer’s professional experience includes more than 15 years spent in corporate training, marketing, and sales in the United States, Europe and Asia. As a result, Jennifer brings extremely valuable insights to the table on corporate coaching, effective presentations, negotiation tactics, business meeting strategy, corporate relationship management skills, and expert contract-closing methodologies.
    As a trainer, facilitator and coach for Simtiri, Jennifer works with groups of professionals as well as one-on-one with C-level executives to share the secrets of her proven techniques. Additionally, Jennifer helps our clients to better understand their role in the professional environment and how to manage their own skills in ways that set good businesses and associates apart from great ones. All of Jennifer’s sessions are tailored to the specific needs of each class or individual, so everyone receives maximum benefit from their time spent with her.
    Prior to working with Simitri, Jennifer served as a top sales account manager for WorldCom, one of the largest blue-chip international communications providers in the USA and Europe, securing sales and managing multi-million-dollar accounts. More recently, Jennifer has served as Marketing Director for Galaxy Bright Creative in the USA, and China Net Cloud in Mainland China.
    Jennifer attended Rutgers University in New Brunswick, New Jersey, USA, and is trained in the advanced sales methods of Miller Heiman. She is a certified Simitri WebEx facilitator, allowing her to deliver Simitri vILT webinars to clients around the world.

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Tickets

A prepayment is required when choosing 'Members only price' or 'Standard Price'.

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Member Ticket
Member Price RMB 2,650
Employee Ticket
Standard Price RMB 3,650
Non-member Ticket
Standard Price RMB 4,650

Registration

  • All registrations shall be made online before the session. For full-day sessions, payment also shall be made before the session.
  • For half-day sessions, AmCham Shanghai members are eligible to attend free of charge with Training Credit*; AmCham Shanghai members without Training Credit are eligible to attend at “Member Rate”; Employees who work at AmCham Shanghai member companies are eligible to attend at "Employee Rate".
  • For full-day sessions, AmCham Shanghai members are eligible to attend at “Member Rate”; Employees who work at AmCham Shanghai member companies are eligible to attend at “Employee Rate”; Non-members are eligible to attend at “Non-Member Rate”.
  • Limited spaces are available and attendance will be given on a first-come, first-served basis.
  • Members please bring your membership card and non-members bring your business card upon check-in at the training session.
Walk-in and Cancellation Policy
  • This session requires confirmation of attendance in advance. If you attend this session without prior registration, you will be charged an RMB50 "walk-in" fee as member and RMB100 as employee.
  • Cancellation: If you need to cancel your registration for a half-day session, please notify Kelly Deng at (86 21) 6279 7119 ext. 4580 or email Kelly.deng@amcham-shanghai.org no less than 24 hours in advance. If you need to cancel your registration for a full-day session, please notify Kelly Deng at least two weeks prior to the session for a full refund. Cancellation made within two weeks before the session will not be refundable.
  • To ensure that you have a seat, please come to the session on time. Open seats will be released to other guests 15 minutes after the session starts.