This is a Chinese Training. The number of participants is within 22 people.


As a project leader, a role that often leads without authority, have you ever run into one of these dilemmas?

·      At an important project meeting, the more you want to impress your stakeholders, the more off the meeting goes…

·      Your project requires extra support from top management, yet the key stakeholders are too busy to attend meetings or even to read your emails…

·      A team member frequently delays on task delivery, but you are not comfortable giving direct feedbacks as you are not his/her line manager…

·      Stakeholders may have different opinions on the project, you realize that it is too difficult to convince people with different positions and backgrounds…

·      In multi-national companies, most projects require stakeholders from different nations, but it seems difficult to form close relationship with them due to cultural differences…

·      In the post-pandemic era, must of your team communication happens online, but it seems more challenging to express yourself properly and accurately via chatting apps, emails, and virtual meetings…

This is a practical training designed to help participants communicate clearly and effectively in 6 project-based situations, especially difficult situations where leading without authority is needed. This is not a theoretical training on how effective communication works or what phycological tricks are behind it, instead, it focuses on practical techniques which could bring visible improvements in class.



·      在重要的项目会议上,你想要给关键干系人留下好印象,但往往越重视,越适得其反…

·      项目需要管理层的支持,但是相关领导太忙,没有时间参加会议,甚至没时间回复邮件…

·      项目组员经常不按时交付,但你并不是他的直线经理,因此难以给出直接的意见和建议…

·      干系人对项目有着不同想法,但你发现要说服不同背景和立场的人实在太难…

·      外企中很多项目需要和不同国家的干系人打交道,但因为不熟悉对方的文化背景和沟通习惯往往难以建立紧密的关系…

·      在后疫情时代,多数团队沟通在线上发生,但似乎通过聊天软件、邮件、线上会议很难准确表达自己…





Target Audience

Project managers, entry-level to mid-level management staff who are frequently involved in projects



Through this course, participants will be able to:

·      Understand the key elements of project-based communication

·      Master the techniques for effective project-based communication

·      Achieve visible improvement on project-based communication


·      理解基于项目沟通的要素

·      掌握基于项目高效沟通的技巧

·      收获基于项目沟通能力的显著提升


Efficient expression and communication in project management

In this section, we will introduce the importance and basic requirements of efficient expression through an interesting interactive game. Based on interactive Q&A, summarize the characteristics of communication in project management and explain the differences between communication in the project and other types of communication. (including interactive game and Q&A)

Communication techniques in six Project Management situations

·      Project presentation technique

In this section, we will introduce a simple and easy to understand effective presentation technique: VIBE, which emphasizes the precautions for making public speeches in the project from four aspects: voice, information, body language, and emotions. (Including group exercises)

·      Project escalation technique

Timely access to external resources and support is crucial in project management. In this section, we will introduce a special project escalation technique: Elevator Speech, which can play an important role when stakeholders are too busy to provide timely support. (Including group exercises)

·      Project feedback technique

In a healthy project environment, project managers team members may need to provide and receive feedback and suggestions frequently in order to drive project progress. In this section, we will introduce the basic requirements for the sender and receiver of feedback suggestions, as well as a technique that can improve the effectiveness of feedback suggestions: the Hamburg principle. (Including group exercises)

·      Skills to gain support from stakeholder

Stakeholders from different backgrounds may have different attitudes towards project work due to their naturally different positions. In this section, we will introduce the general process of convincing stakeholders, so that project managers can smoothly obtain support from people from different backgrounds (including group exercises)

·      Cross-cultural communication technique

When encountering stakeholders from different countries, it is often difficult to establish close relationships due to unfamiliarity with each other's cultural background and communication habits. In this section, we will introduce the three major challenges of cross-cultural communication and lead students to overcome them one by one, allowing them to easily establish friendly relationships with people from different cultural backgrounds (including group exercises)

·      Online communication technique

In today's environment, online communication has become a part of project management and even daily work. In this section, we will introduce the techniques and precautions for online communication through chat software, email, and video conferencing to ensure the accuracy of online communication and improve its efficiency. (Including group exercises)

Review and Summary


Assignment: communication skill practice in WeChat group for 4 weeks





·      项目中的演讲技巧


·      项目中的汇报技巧


·      项目中的反馈技巧


·      获取干系人支持技巧


·      跨文化沟通技巧


·      线上沟通技巧







  • Nadya Liu (Founder of Linke Consulting)

    Nadya Liu

    Founder of Linke Consulting

    Graduated from the Pennsylvania State University with Master's in Industrial Engineering, Nadya has been deeply engaged in the field of Operations Excellence. She is proficient in Lean Six Sigma Methodology and experienced in process optimization and operation transformation project management. She is one of the 20+ ASQ certified Master Black Belts in China.

    She has worked in multinational corporates, responsible for promoting Lean Six Sigma in Asia Pacific region, through organization setup, project delivery, training development and delivery, project coaching, etc. Besides, she also has worked as a management consultant in a world-leading strategic consulting company helping multiple Fortune 500 clients solve problems though projects. Currently, Nadya is the master trainer of Linke consulting, focusing on providing theoretical training and practical coaching on Operations Excellence for corporate clients and individual students.

    So far, Nadya has developed 20+ training courses in areas of LSS, Data Analysis, Problem Solving, Project Management, TTT, etc., delivered 500+ training sessions with 6000+ students trained from 40+ countries, and coached 500+ continuous improvement projects. She is spoken highly of by both corporate clients and individual students for her solid knowledge and experience, clear course logic, and the engaging training style.

    Nadya 毕业于美国宾夕法尼亚州立大学,工业工程硕士,深耕于卓越运营领域,精通精益六西格玛等方法论,流程优化、变革管理等项目管理经验丰富,是目前中国仅有的20多位美国质量协会 (ASQ) 认证黑带大师之一,同时还持有德国TÜV 精益六西格玛黑带认证。

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Please use your own name and email when registering for a training session. Additional fees may apply if you fail to register under your own identity. 

A prepayment is required for all full-day training sessions. 


Member Ticket

for member and member company employees

Member Price RMB 2,650
Group Ticket

four or more attendees, 2150 RMB per person

Standard Price RMB 2,150
Non-Member Ticket
Standard Price RMB 4,650
Early Bird Ticket

Member and Member Company Employee only
By June 19, 2024

Cancellation Policy

If you need to cancel your registration, please notify at (86 21) 6169 3015 or email at least two weeks prior to the session for a full refund. Cancellation made within two weeks before the session will not be refundable.


苏州千琇悦酒店,3楼多功能厅1, Function Room 1, 3F, M Social Suzhou 中国江苏省苏州市工业园区钟园路788号丰隆城市生活广场4幢

Suzhou, China

If you have any questions please contact Lucy Lu

Contact Organizer

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