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Difficult Conversations, at work or at home, are moments that linger in our memories and may even come back to haunt us in times when we need strength most. Characterized by heated exchanges, flustered expressions, and uncomfortable pauses, they bring up immediate emotions like anger, frustrations, and longer term feelings of self-doubt and regrets. The reality is that conversations do not get easier as we grow older in life or more senior in position. Performance appraisals, exit interviews, disillusioned staff, pushy subordinates, over-ambitious interns, rebellious teenage children brooding spouse, -- the list of scenarios is endless. Understanding the intricacies of the spoken and unspoken, the what and why before turning to the how (techniques) enable a greater chance of using the right tool in a timely manner, heightening the possibility of averting a full-blown verbal and emotional tsunami.

This training program is a 3-hour overview around the challenges of communication beyond the basics.

Session Outline

- What is a Difficult Conversation - Perceptions, definitions and where it immediately leads us into.
 
- The Components of a Difficult Conversation - Recognizing the pieces and patterns and tackling each one systematically.
 
- The Aftermath of a Difficult Conversation - Outcome and what next?
Who should attend?
Senior Executives, Function Heads, and Senior Managers

Agenda

13:45 Registration & Networking
14:00 Session
15:30 Coffee Break
15:45 Session
17:00 Session Ends

Refreshments will be served during the coffee break for the attendees.

Speakers

  • Linda Hon (CEO of Wing and Wheel (Asia) Limited)

    Linda Hon

    CEO of Wing and Wheel (Asia) Limited

    Linda has 30+ years experience in the field of Learning and Organizational Development. She started off with academia, and then joined the corporate world, working for numerous industries. Being proficient in English, Cantonese and Putonghua, she merges Western studies into Asian context effortlessly. In terms of corporate scenarios, start-ups, joint-ventures, acquisitions, mergers, she was there.
    These days, running her own company, Wing and Wheel (Asia) Limited, she focuses on Change Management for senior management and talent groups. The brain is the mastermind of all activities and behaviours, therefore mindset change BEFORE skill set change is of great importance. Be it platform delivery, private executive coaching or special projects, Linda’s unique and refreshing way of offering new angles to familiar management topics has always been very well-received.

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Tickets

A prepayment is required when choosing 'Members only price' or 'Standard Price'.

“会员票价”及“标准票价”要求您在提交注册信息后即刻完成在线预付，若您希望在活动现场支付门票，请选择“现场票价”。
Member Ticket
Member Price RMB 360
Member Price (Pay at the door) RMB 360
Member Company Employee Ticket
Standard Price RMB 500
Door Price RMB 500
Non-Member Ticket
Standard Price RMB 650
Door Price RMB 650

Registration

  • All registrations shall be made online before the session. For full-day sessions, payment also shall be made before the session.
  • For half-day sessions, AmCham Shanghai members are eligible to attend free of charge with Training Credit*; AmCham Shanghai members without Training Credit are eligible to attend at “Member Rate”; Employees who work at AmCham Shanghai member companies are eligible to attend at "Employee Rate".
  • For full-day sessions, AmCham Shanghai members are eligible to attend at “Member Rate”; Employees who work at AmCham Shanghai member companies are eligible to attend at “Employee Rate”; Non-members are eligible to attend at “Non-Member Rate”.
  • Limited spaces are available and attendance will be given on a first-come, first-served basis.
  • Members please bring your membership card and non-members bring your business card upon check-in at the training session.
Walk-in and Cancellation Policy
  • This session requires confirmation of attendance in advance. If you attend this session without prior registration, you will be charged an RMB50 "walk-in" fee as member and RMB100 as employee.
  • Cancellation: If you need to cancel your registration for a half-day session, please notify Ivette Corominas at (86 21) 6279 7119 ext. 5671 or email ivette.corominas@amcham-shanghai.org no less than 24 hours in advance. If you need to cancel your registration for a full-day session, please notify Ivette Corominas at least two weeks prior to the session for a full refund. Cancellation made within two weeks before the session will not be refundable.
  • To ensure that you have a seat, please come to the session on time. Open seats will be released to other guests 15 minutes after the session starts.
*What is Training Credit?
As an extra offer to all AmCham Shanghai members, each member will be granted with ONE Training Credit with their valid membership term. Members are able to use the Training Credit to register for the training session they are interested in, free of charge. The Training Credit can only be used by the member him/herself. The Training Credit is not transferrable or refundable for cash.