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Course Introduction:
This training program is designed to equip you with the tools, strategies, and insights necessary to address and resolve conflicts constructively. We will explore a range of topics, including the building of trust and psychological safety, effective communication techniques, and methods for fostering a collaborative work environment. Through interactive sessions, business case studies, and practical exercises, you'll gain a deeper understanding of conflict dynamics and develop actionable skills to build trust and manage conflicts.
该工作坊旨在为您提供解决和应对冲突所需的工具、策略和洞察力。我们将探索一系列主题，包括信任的营造、心理安全的建设、有效的沟通技巧、以及促进协作工作环境的方法。通过互动环节、真实案例研究和实践练习，您将深入理解冲突动态，并发展出有效营造信任，管理冲突的可行技能，增强信心和技巧。
Course Objectives:
- Help participants identify and learn communication skills that enhance trust.
- Increase self-awareness and improve team collaboration effectiveness.
- Learn tools for conflict management to effectively handle team conflicts.
- 帮助参与者识别并学习增进信任的沟通技巧；
- 增进自我认知，提升团队协作效能；
- 学习冲突管理的工具，有效处理团队冲突。
