Karen previously worked at the American Chamber of Commerce in Shanghai for 7 years starting in 2005, during which she formulated, implemented, and perfected business plans for expanding membership, services, sponsorship, advertising, and publications. She also managed all AmCham Shanghai member services and member engagement plans, including the formulation and implementation of new initiatives to better serve members and promote business development.
Before returning to AmCham Shanghai in 2019, Karen held leadership roles at the Worldwide ERC and The Conference Board, where she served as the Asia Pacific Managing Director and China Economics and Business Center leader, respectively. Her in-depth understanding of the Chamber of Commerce and her involvement in various fields make her a valuable asset to the organization, helping to make AmCham Shanghai more perfect and systematic in the fields of member management and business development.
Karen received her degree from The Hong Kong Polytechnic University.

Troy is a Professional Corporate Trainer and author of the best-selling book, "Bridges and Barriers: Practical Psychology for Persuasive Presentations." He owns a Presentation Training company in the USA as well as a company here in China. Troy stands out as a dynamic professional, specializing in designing, developing, and delivering training programs that are not only highly engaging but also exceptionally relevant for the challenges faced by today's workforce.

Professional Journey:
He has over 15 years of workplace experience experience, and 16 years of training experience, Troy has worked with some of the world's leading companies, including Fortune 100 giants such as Nike, IKEA, Porsche, BMW, 3M, Duke University, and Jiaotong University, and many, many others.

Bridging Cultures:
Based in Shanghai since 2008, Troy has spent the last 16 years training executives of all levels, backgrounds, and cultures. His deep understanding of the cultural nuances between Eastern and Western cultures positions him as a cultural bridge-builder. Troy seamlessly incorporates this knowledge into his training, ensuring that your team communicates with finesse and cultural intelligence.

Unique Style:
Troy's training sessions are not just informative; they're an experience. His friendly, personable style creates an atmosphere where learning is not only passionate but also approachable. Troy blends humor with logic, making the training journey enjoyable yet results-driven.

His passion for Behavioral Science and Behavioral Economics as well as his understanding of Persuasion Theory sets him apart as a trainer constantly seeking the newest, most effective methods. Troy's commitment to staying at the forefront of training methodologies ensures that your team receives cutting-edge insights and practical strategies.