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In today's increasingly complex and interdependent organizational environments, conflicts of interest arise frequently. Finding constructive ways to manage conflict through empathy, connection, and heightened self-awareness is essential to navigate, mediate, and communicate effectively when the stakes are high, and the context is challenging.


This training is designed to equip leaders, project managers, and individual contributors with the self-awareness and skills needed to influence and communicate effectively with stakeholders, clients, team members, and global senior leaders. It focuses on identifying and addressing the varying needs within the organizational dynamics and company politics typical of matrix organizations.

Introduction

This is an English Training. The number of participants is within 20 people.

本场培训英文教学，培训人数不超过20人。


The ability to build trust, influence, and persuade stakeholders, clients, and team members at all levels of the organization is a crucial skill when authority or coercion is not an option. In such situations, effective influencing skills are often the key to success.


For Chinese managers and staff, increasing cross-cultural awareness—especially in understanding the subtleties of nonverbal and verbal communication—is particularly important. Unintended signals of submission when interacting with assertive counterparts from overseas can lead to unnecessary challenges in cross-cultural influence. Therefore, eliminating blind spots and developing a strong global executive presence is vital in these interactions.


This training will be interactive, experiential, and insightful, using inspiring models, theories, concepts, simulations, self-assessments, roleplays, partner work, group discussions, and case studies. And importantly, the training will be conducted without the use of any PowerPoint slides.

Course Benefit

At the end of the program, participants will be able to:

  • Understand effective communication and relationship-building with diverse stakeholders.
  • Develop skills for influencing without authority in matrix organizations.
  • Learn to motivate others to support your initiatives despite competing demands.
  • Enhance emotional intelligence to identify stakeholders' urgent needs.
  • Explore influencing models like SCARF, PAC, and NVC.

Agenda

9:00 AM - 9:30 AM
Welcome, Introduction & Context
9:30 AM - 10:45 AM
Interactive introduction to the PAC Model
Applying the PAC Model to better deal with challenging personalities
10:45 AM - 11:00 AM
Tea-Break
11:00 AM - 12:30 PM
Egogram Assessment & Transactional Analysis
Egogram Self- & Partner Assessment
Cross-cultural Transactions and its implications
Understanding the main Feelings and Needs of different Ego-States
12:30 PM - 1:30 PM
Lunch
1:30 PM - 1:40 PM
Energizer
PAC Model related Energizer Exercise
1:40 PM - 2:30 PM
The Power of Empathy and SCARF
The Art and Power of Empathy to connect and influence
Knowing and applying the SCARF Model
How to successfully apply the Trust Formula across culture
2:30 PM - 2:45 PM
Tea Break
2:45 PM - 4:30 PM
Case Study Roleplays & Debrief
Case Study with multiple Roleplays to apply the learned content in a Global Matrix Organization environment
Debrief & Feedback after each Roleplay
4:30 PM - 5:15 PM
Q&A and Wrap-up

Speakers

  • Tilman Rieger (Founder and CEO of 8C Consulting)

    Tilman Rieger

    Founder and CEO of 8C Consulting

    https://www.8c-consulting.com

    " I am passionate about helping international clients in Asia reach more effective communication, collaboration, and leadership across culture."

    -25 years of HR leadership, consulting, training, facilitation & coaching experience
    -Former HR Director of General Motors Europe overseeing 3000 employees across Europe and driving major corporate changes.
    -Internationally certified Executive Coach, Leadership Trainer, Workshop Facilitator, Cross-Cultural Consultant, and Conflict Mediator
    -Specialized on interpersonal communication, conflict management, leadership, positive intelligence, and cross-cultural collaboration
    -Degrees in Personnel Management & Economy (VWA Essen) Masters in Educational Science, Psychology and Sociology. (Philipps University Marburg, London Guildhall University)
    German and U.S. nationality
    -Has lived in Chicago, Frankfurt, London, Paris, Madrid, Zürich and in Shanghai (since 2015).
    Fluent in German, English, and conversational in Spanish, French and Mandarin.

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Tickets

Please use your own name and email when registering for a training session. Additional fees may apply if you fail to register under your own identity. 


A prepayment is required for all full-day training sessions. 

全天培训课程需要提前付款。

Member and Member Company Employee Ticket
Standard Price RMB 3,000
Non-Member Ticket
Standard Price RMB 5,000
Member Company Group Ticket

Five or more attendees from one member company

Standard Price RMB 2,700
Non-Member Company Group Ticket

Five or more attendees from the same non-member company

Standard Price RMB 4,500
Special Group Discount Ticket (Member Company Only)

10 or more attendees from member company

Standard Price RMB 2,400

Registration

Walk-in and Cancellation Policy
  • Cancellation: If you need to cancel your registration for a half-day session, please notify Ms. Kelly Deng at (86 21) 6169 3008 or email kelly.deng@amcham-shanghai.org no less than 24 hours in advance. If you need to cancel your registration for a full-day session, please notify Ray Cheng at least two weeks prior to the session for a full refund. Cancellation made within one weeks before the session will not be refundable.
  • To ensure that you have a seat, please come to the session on time. Open seats will be released to other guests 15 minutes after the session starts.

Venue

AmCham Shanghai Conference Center

27F, Infinitus Tower
No.168 Hubin Road, Huangpu District
新天地湖滨路168号无限极大厦27楼
Shanghai, China

If you have any questions please contact

Contact Organizer

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