Dealing with difficult people

In this training course, you'll learn how to deal with people who, in your opinion, exhibit difficult behavior. Even if it seems like there is absolutely nothing you can do about them. Let's face it, you have to deal with those difficult people anyway.

You'll learn to read the other person's behavior and to influence them. This can be done by controlling your emotions better, changing your thoughts in a given situation, and adjusting your behavior. You'll understand why you find certain behavior difficult and how you could be blocking an effective response. In this course, you'll learn to see some of those nuisances in a differently.

When you look at the world from a different perspective, you'll see those annoying people in a different light and understand why they are so difficult for you. You'll also learn how you can influence your own thoughts so that you're able to control your feelings and behavior. It's up to you to decide whether or not you are going to let the people around you drive you nuts. Discover which thoughts influence your emotions. This will help you take matters into your own hands when working with difficult people.

Dealing with difficult people isn't only about the way you look at the other person. It's also about how you keep your own emotions under control and manage your thoughts the moment that the other person seems to be sucking all of your energy.

Handling difficult people and managing conflict has to do with your reaction to the other person and the other person's reaction to you. Reacting and communicating appropriately will ensure that, after this training course, you'll know how to deal with difficult people.

This course on coping with difficult people is designed for those who have trouble with people who:

• take without giving anything in return
• say "yes" but mean "no"
• meddle in everything
• always come late
• always interrupt you
• always know better

Pre-course preparation

Observe you colleagues, and write down a couple of items that trigger the feeling that makes you think you're dealing with a difficult person.

课程介绍：如何与"难以相处"的人相处

本次培训课程中，您将学习到与那些在您看来"难搞"、"难以相处"的人打交道的办法，即使你觉得自己完全无法与这样的人沟通。

现实是——无论如何你都将面对那些"不好相处"的人。

通过控制自己的情绪，在特定情况下改变自己的看法以及调整自己的行为，解读ta的行为，并尝试影响ta。你会了解到为什么有些行为让你无法接受，难以处理，在这门课程中，你将学会以不同的角度看待那些令人讨厌的东西。

当你从不同的角度看待世界时，你会以不同的眼光看待那些讨厌的人，并理解他们为什么对你来说如此难以相处。你还将学习如何影响自己的想法，以便能够控制自己的感受和行为。你的情绪由你自己控制——这意味着是否让他/她把你"逼疯"也取决于你自身。哪些想法会影响到你的情绪？理解这一点，你才能很好的控制场面，从而与你讨厌的人共事。

处理困难的人不仅关乎你看待他人的方式，这也是关于如何控制自己的情绪。对方的行为有时可能使你陷入深思，无法集中注意力从而榨干你的能量——管理好自己的想法才能把精力投入高效的工作中。

处理困难的人和处理冲突与你对另一个人的反应以及对方对你的反应有关。在此培训课程结束后，您将知道如何处理困难的人员。

这个应对难搞人士的课程是为那些遇到以下问题的人设计的：

• 从来只是索取不知汇报
• 嘴上说"是"，心里却想着"不"
• 干涉一切行为
• 总是迟到
• 总是打断你
• 总是显得知道的更多

课前准备

观察你的同事，并写下他/她让你"跳脚""炸毛"的行为，ta让你觉得"难以相处"