• Introduction to Lean Six Sigma

In this section, you will learn about the background and basics about Lean Six Sigma

• DMAIC – Define phase

In Define phase, you need to answer the question – what is the problem exactly? To answer this question, you will learn about how to create a Project Charter, how to create a SIPOC, and how to generate CTQ through real case group exercises.

• DMAIC – Measure phase

In Measure phase, you need to answer the question – how big is the problem currently? To answer this question, you will learn about output measurable identification, Operational Definition, Measurement System Analysis, Basic Statistics, Process Capability, Performance Visualization through real case group exercises.

• DMAIC – Analyze phase

In Analyze phase, you need to answer the question – what are the root causes of the problem? To answer this question, you will learn about the roadmap of root cause verification, how to identify potential causes with Cause-effect Diagram (Fishbone) and "5 why" and process analysis tools such as Spaghetti Diagram and Swim-lane Diagram through real case group exercises.

• DMAIC – Improve phase

In Improve phase, you need to answer the question – what are the best solutions of the problem? To answer this question, you will learn about how to generate potential solutions with standard Lean tools and multiple Brainstorming tools, how to select solutions and how to implement solutions through real case group exercises.

• DMAIC – Control phase

In Control phase, you need to answer the question – how to keep the improvement sustainable? To answer this question, you will learn about Documentation, Control Charts and Reaction Plan.

• 精益六西格玛介绍

在这一部分中，你会学习到六西格玛的背景知识和基本信息。

• DMAIC – 定义（D）阶段

定义阶段需要回答的问题是：我们要解决的问题究竟是什么？为了回答这一问题，你将通过理论讲解和小组练习学习到如何创建项目立项书、如何创建SIPOC、以及如何生成CTQ。

• DMAIC – 测量（M）阶段

测量阶段需要回答的问题是：问题的现状有多严重？为了回答这一问题，你将通过理论讲解和小组练习学习输出测量量识别、操作性定义、测量系统分析、基础统计量、过程能力、过程表现可视化。

• DMAIC – 分析（A）阶段

分析阶段需要回答的问题是：问题的根本原因是什么？为了回答这一问题，你将了解根本原因验证的思路，并通过理论讲解和小组练习学习到如何通过鱼骨图和"5 Why"，以及过程分析工具，如意面图和泳道图。

• DMAIC – 改善（I）阶段

改善阶段需要回答的问题是：解决问题的最优方案是什么？为了回答这一问题，你将你会通过理论讲解和小组练习学习到如何用精益工具和多种头脑风暴工具生成潜在解决方案、如何筛选解决方案、以及如何实施解决方案。

• DMAIC – 控制（C）阶段

控制阶段需要回答的问题是：如何保持改善结果的可持续性？为了回答这一问题，你讲学习如通过文件化、控制图和响应预案来维持改善结果。

Professionals in all industries who is interested in effective problem-solving, especially those who work with process optimization and quality improvement.

各行业对高效问题解决感兴趣的职场人士，尤其是工作中会涉及到流程优化和质量改进的人。

• All registrations shall be made online before the session. For full-day sessions, payment also shall be made before the session.
• For full-day sessions, AmCham Shanghai members are eligible to attend at "Member Rate"; Employees who work at AmCham Shanghai member companies are eligible to attend at "Employee Rate"; Non-members are eligible to attend at "Non-Member Rate".
• Limited spaces are available and attendance will be given on a first-come, first-served basis.

• Cancellation: If you need to cancel your registration, please notify Ray Cheng at (86 21) 6169 3015 or email ray.cheng@amcham-shanghai.org at least two weeks prior to the session for a full refund. Cancellation made within two weeks before the session will not be refundable.
• To ensure that you have a seat, please come to the session on time. Open seats will be released to other guests 15 minutes after the session starts.