Due to heightened health awareness factors, safety measures will be administered.

• All participants must have official Green QR code and pass through security health check on arrival
• Hand sanitizer, masks and air purification will be in place
• Social distancing will be implemented (one attendee per table)
• Reduced and limited class size (maximum 10 attendees)
• Trainer has been in Shanghai for the last year and never left during the height of safety concerns

Participants in this highly interactive, full-day training will learn:

a) How to react to a crisis situation at work: a) in the first 15 minutes, b) first 2 hours, c) first day d) until resolution – to effectively manage internal and external communication

b) How to assess the effectiveness of your company's Crisis Communications Plan: Is it up-to-date, realistic, and feasible given today's highly digitized work environment? Is the social media policy clear, easy to follow, and fully understood by employees? Do employees know when and when not to post information about a crisis on WeChat? Do all employees know when and how to respond to media?

c) How to leverage the media and social media influencers: Receive tried-and-tested advice on how companies can best contain the damage caused by negative postings and reports.

d) Spokesman training: In an actual crisis, any company representative may need to act as designated spokesman (reporters won't wait for the spokesman to arrive). Participants learn detailed do's and don'ts for representing their company to the media.

e) Video-taped crisis statements: Learn professional tricks and tips for successfully delivering live statements on TV and during under high pressure press briefings.

f) Managing a press conference: How to maintain control and protect the company's image during an aggressive crisis briefing to media.

This training is ideal for anyone tasked with protecting the public image of their company. Participants may include: Corporate Spokespersons, Communications Directors, Health & Safety Managers, or other executives or managers responsible for crisis management, crisis communications, or company brand image.

• All registrations shall be made online before the session. For full-day sessions, payment also shall be made before the session.
• For half-day sessions, AmCham Shanghai members are eligible to attend free of charge with Training Credit*; AmCham Shanghai members without Training Credit are eligible to attend at "Member Rate"; Employees who work at AmCham Shanghai member companies are eligible to attend at "Employee Rate".
• For full-day sessions, AmCham Shanghai members are eligible to attend at "Member Rate"; Employees who work at AmCham Shanghai member companies are eligible to attend at "Employee Rate"; Non-members are eligible to attend at "Non-Member Rate".
• Limited spaces are available and attendance will be given on a first-come, first-served basis.
• Members please bring your membership card and non-members bring your business card upon check-in at the training session.

• This session requires confirmation of attendance in advance. If you attend this session without prior registration, you will be charged an RMB50 "walk-in" fee as member and RMB100 as employee.
• Cancellation: If you need to cancel your registration for a half-day session, please notify Ivette Corominas at (86 21) 6169 3010 or email ivette.corominas@amcham-shanghai.org no less than 24 hours in advance. If you need to cancel your registration for a full-day session, please notify Ivette Corominas at least two weeks prior to the session for a full refund. Cancellation made within two weeks before the session will not be refundable.
• To ensure that you have a seat, please come to the session on time. Open seats will be released to other guests 15 minutes after the session starts.