Who should attend?

  • Hiring managers and leaders
  • HR and Recruitment managers

As high as 89% of hiring failures globally are due to attitudes & values, NOT skills.

In China, more than 35% of new employees are NOT able to perform to expectations after a reasonable amount of time. In this study, more than 50% of new hires who do not meet expectations are a result of having the wrong attitudes, rather than skills or relevant experience.

Yet, more than 70% of hiring managers still base their hiring criteria on skills and experience. As such, hiring managers will have to assess the candidates' attitudes and adaptability to fit into the new employer's corporate culture so as to ensure hiring success.

After this course participants will learn to: ​

● How to Hire right people in right position

​o Suitability vs. Eligibility in hiring practices

o Exercise: Mapping the Suitability and Eligibility requirements of your next hire - Needs Assessment

o What are some of the attitudes and behaviors of your best and worst performers? - Selection

o Identifying positive and negative attitudes

o Value base Hiring

● Measuring Attitude in Interviews

o The shortfalls of behavioral interview techniques such as STAR and BAR, and how you overcome them

o How to accurately predict if the candidate is a problem-bringer or problem-solver

o Drafting your interviewing questions

o Role plays

o Debrief


  • 部门招聘决策的经历与领导
  • 人力资源及招聘经理


而针对中国的调研发现,超过35%的新招员工都无法在一段合理的磨合期内达到预期的工作绩效。该调研还显示,超过50%的新招员工无法达至绩效期望更多是与他们的态度有关,而与他们的技能 或经验无关。

尽管如此,还是有超过70%的招聘经理依照应聘者的经验及技能做招聘的最主要筛选标准 。因此,招聘经理必须能够诊断出应聘者的态度,并了解对方的态度是否与该企业文化及工作岗位相匹配,才能确保新招员工的预期绩效。


● 如何招聘合适的候选人

o 找人选人过程中的合适度与合格度

o 活动:拟定你下一个招聘新人所需的合适度及合格度的需求 - 需求分析

o 在用人单位或部门里,表现好及最差的现有员工具备哪些态度或者行为 -筛选

o 识别积极与消极的态度

o 以价值观为基准的招聘

● 衡量面试中的态度

o 行为面试技巧如 STAR 及 BAR 的致命缺陷,及如何克服

o 如何能够精准了解对方的态度如何在极短的时间内知道应聘者是否能积极解决问题,还是消极面对难题

o 撰写你的面试提问

o 演练

o 点评


8:30 AM - 8:45 AM
8:45 AM - 11 AM
Session Starts
11 AM - 11:15 AM
Tea Break
11:15 AM - 12:30 PM
Session Ends


  • Judith Chen (Executive & Leadership Coach, Learning & Growth Coach at Directions Consulting)

    Judith Chen

    Executive & Leadership Coach, Learning & Growth Coach at Directions Consulting

    Judith is a senior consultant of Leadership and Organizational Development Subject Matter Expert. She has working experiences in foreign owned enterprises more than 20 years, and keeps engaging in field of Human Resource Management, therefore, Judith has profound understanding in the current situation of HRM in China, especially in the talent management and leadership development. The working experiences in ZENECA for six years, in IKEA for nine years, in Logitech for five years and APPLE 2 years makes her realize that the talent management cannot match the fast business expansion and the quantity and quality of middle & senior managers cannot satisfy the greater demand of the talent market.

    Judith is passionately helping clients move to great by being a professional who focuses on the development initiative to help organizations improve selection to retention practices, enhance succession management, and identify/accelerate development of high performers/key talents in line with organization's business and culture requirements. She undertook a variety of assignments mainly in the areas of talent auditing, talent management, career management, leadership assessment, leadership development and leader coaching. She works with clients to identify, develop, and implement solutions that impact business results.

    Motivated by Judith passion for people and organization development and her deep belief that people are creative, resourceful and full of potential. Judith is keen to contribute to the success of organization through her highly committed and full heart and head devoted coaching, facilitation and consulting interventions.

    Judith designs and/or delivers the training and development programs including Leading & Living in Change program, Developing High-Engagement Teams program, Situational Leadership II, Self Management Learning program, Meet me Today Meet me Tomorrow program, Judith is also a facilitator for various workshop facilitation, talent selection, culture transformation, strategy alignment, team building, and succession planning , etc.

    陈凝贤是管理领域的资深顾问和教练,同时也是领导力和组织发展领域的专家。 她在外资企业拥有20年以上人力资源管理领域的工作经验 。因此她对中国的人力资源管理现状,特别是在人才管理和领导力发展方面,有着深刻的理解。 在捷利康的六年、宜家的九年以及在罗技的五年和在苹果的两年工作中,她意识到:现今的人才管理模式并不能满足业务的快速扩张,而中高层管理人员的数量和质量需求也不能满足骤增的人才市场需求。

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Member Ticket
Member Price RMB 360
Employee Ticket
Standard Price RMB 550
Non-Member Ticket
Standard Price RMB 1,000

Registration Policy

  • Member Rate: AmCham Shanghai card holding members ONLY
    Employee Rate: Employees who work at AmCham Shanghai member companies
    Non-Member Rate: Non-Members
  • All individual registrations shall be made online 24 hours before the session.
  • All group package registrations shall be provided by companies 30 days before the first session.
  • 25 seats are available for each training, first-come, first-served.
Payment Policy
  • All the individual payments shall be made online 24 hours before the session.
  • All the group package payments shall be made 30 days before the first session.
Walk-in and Cancellation Policy
  • This session requires confirmation of attendance in advance. If you attend this session without prior registration, you will be charged an RMB50 "walk-in" fee as member and RMB100 as employee.
  • Cancellation: If you need to cancel your registration for a half-day session, please notify Tina Zhang at (86 512) 6999 5295 or email Suzhou@amcham-shanghai.org no less than 24 hours in advance. If you need to cancel your registration for a full-day session, please notify Tina Zhang at least two weeks prior to the session for a full refund. Cancellation made within two weeks before the session will not be refundable.
  • To ensure that you have a seat, please come to the session on time. Open seats will be released to other guests 15 minutes after the session starts.
Group Package (Companies which book 10 seats or more at a time are counted as group package)
  • Attendees information shall be provided 30 days before the first session, including: last name, first name, job title, email and phone number.
  • Payment shall be made 30 days before the first session.
  • Reward: Book 10 seats, get 1 reward seat for free; up to 4 reward seats will be provided with 30 booked seats.
  • All the seats shall be used before December 31st, 2018, unused seat(s) will expire on January 1st, 2019 without refund.
  • If the employee can’t attend the session and doesn’t notify AmCham staff 24 hours in advance, the seat will be counted as used.