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VUCA是‌易变性(Volatility)、‌不确定性(Uncertainty)、‌复杂性(Complexity)和‌模糊性(Ambiguity)四个词的缩写，也是对当前我们所处工作环境的真实写照。在这样的环境下，我们在短时间内要解决的问题、要做出的决策越来越多，但很多人面对问题常常处于应激式的思维模式，很多问题看似得到了处理却未从根源上解决，因此，工作量越积越多、工作难度越来越大。本次工作坊将从思维方式、工具方法、和案例实操三个层面展开，帮助参与者初步建立起主动式思维，掌握常用的问题解决方法工具，并在在现场实现真实的问题解决。


VUCA stands for Volatility, Uncertainty, ‌Complexity, and Ambiguity, which perfectly described our current working environment. In such environment, growing workload and decision-making pressure often lead to reactive problem-solving hobbit, leaving root causes unaddressed and workloads increasing. This event will focus on mindset shifts, methods & tools, and practical case exercise, helping participants develop proactive problem-solving mindset, learn systematic approaches, and solve real-case problem on-site.

Who Should Attend? / 适合人群

有问题解决需求的各类职场人士，不限行业和岗位。


Professionals in all industries and positions who is in need of problem-solving.

Training Outline / 培训大纲

Part One: Establish the Mindset



  • Case background introduction
  • Distinguishing proactive thinking from passive thinking in case scenarios
  • Manifestations of proactive vs. passive thinking in workplace contexts
  • Core principle of proactive thinking: Viewing from the endpoint back to the starting point

第一部分：建立思维模式



  • 案例背景导入
  • 识别案例背景下主动式思维的被动式思维的区别
  • 主动式思维和被动式思维在职场场景场景中的表现
  • 掌握主动式思维的核心：站在终点向起点看

Part Two: Mastering Methodologies and Tools


  • Classification of common problem-solving approaches
  • In-depth explanation of four methodologies:

­ - DMAIC

­ - GROW

­ - ORACLE

­ - SCAMPER

  • Brian teasing exercises
  • ­100 ways to use a paper clip
  • ­Possible advantages of premium-priced manufactured products with longer response times in the Chinese market.

第二部分：掌握方法工具



  • 常见的问题解决方法分类介绍
  • 四个方法的重点讲解

­ - DMAIC

­ - GROW

­ - ORACLE

­ - SCAMPER

  • 思维发散练习：激发创造性思维
  • ­ 一个曲别针可以100种用途
  • ­ 一家价格贵且响应时间长的外资制造业产品在中国市场的优势

Part Three: Practical Case Exercise


Round 1: Case introduction and task assignment

  • ­Case 1: Marketing case for a well-known foreign-owned personal care brand
  • ­Case 2: Reducing staff turnover rate in a U.S.-owned high-end precision manufacturing enterprise
  • Group task completion using "proactive thinking" and appropriate tools
  • Round 1 case review and feedback


Round 2: Each group selects real problem-solving scenarios as new cases

  • Group task completion for new cases using "proactive thinking" and tools
  • Round 2 case review and feedback

第三部分：实操案例演练


第一轮：实操案例背景导入与任务布置

  • ­案例一：某外资知名洗护品牌市场营销案例
  • ­案例二：某美资高端精密制造企业降低人员流失率案例
  • 用"主动式思维"和合适的工具分组完成案例中的任务
  • 第一轮案例复盘与反馈


第二轮：每组选出真实的问题解决场景作为新案例

  • 用"主动式思维"和合适的工具分组完成各组新案例中的任务
  • 第二轮案例复盘与反馈

Recap and Q&A

回顾与答疑

Speakers

  • Nadya Liu (Founder of Linke Consulting)

    Nadya Liu

    Founder of Linke Consulting

    Website

    Nadya has been deeply engaged in the field of Operations Excellence after graduated from Penn State with master’s in industrial engineering. She is proficient in Lean Six Sigma Methodology and data analysis tools, and has rich project experience in quality management, process optimization and operation transformation. She is one of the only 20+ ASQ certified Master Black Belts in China, and the author of the “Trainer Development Handbook”.

    She used to work in multinational corporates, responsible for LSS in Asia Pacific region, then worked as a management consultant in a world-leading strategic consulting firm. Currently, Nadya is the master trainer of Linke consulting, providing training and coaching on Operations Excellence for corporate. She has developed 20+ training courses in areas of LSS, Data Analysis, Problem Solving, PM, Effective Communication, TTT, etc., delivered 700+ training sessions with 8000+ students trained from 40+ countries, and coached 600+ continuous improvement projects. She is spoken highly of by both corporate clients and individual students for her solid knowledge and experience, clear course logic, and the engaging training style.

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Tickets

Please use your own name and email when registering for a training session. Additional fees may apply if you fail to register under your own identity. 


A prepayment is required for all full-day training sessions. 

全天培训课程需要提前付款。

Member Ticket

Definition of a Member: You are personally registered as a member and hold a membership card.

Member Early Bird Price RMB 980
Member Price RMB 1,080
Non-Member Ticket
Standard Price RMB 1,680
Member Company Employee Ticket
Early Bird Price RMB 980
Standard Price RMB 1,080

Small (3 people) & large group (10 people) tickets are also available, please contact Cynthia.Xia@amcham-shanghai.org for more info about group ticket.

Registration

  • For full-day sessions, AmCham Shanghai members are eligible to attend at "Member Rate"; Employees who work at AmCham Shanghai member companies are eligible to attend at "Employee Rate"; Non-members are eligible to attend at "Non-Member Rate".
  • Limited spaces are available, and attendance will be given on a first-come, first-served basis.
Cancellation Policy
  • This session requires confirmation of attendance in advance.
  • Cancellation: If you need to cancel your registration for a half-day session, please notify Cynthia Xia at (86 21) 6169 3016 or email cynthia.xia@amcham-shanghai.org no less than 48 hours in advance. If you need to cancel your registration for a full-day session, please notify Cynthia Xia at least two days prior to the session for a full refund. Cancellation made within two working days before the session will charge 20% of ticket fee.
  • To ensure that you have a seat, please come to the session on time. Open seats will be released to other guests 15 minutes after the session starts.

Venue

AmCham Shanghai Conference Center

黄浦区湖滨路168号无限极大厦27楼
27F, Infinitus Tower, No.168 Hubin Road, Huangpu District.
Shanghai, China

If you have any questions please contact Cynthia Xia

Contact Organizer

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