一. 课程导入

培养两个思考习惯

• 注意观察和推理：平时注意观察身边发生的现象并进行推理训练
• 区分事实和观点：刻意练习区分什么是事实，什么是观点

二. 逻辑思考前置3要素：G·A·S模型

• 视频分析：导入G·A·S三要素
• 案例分享：GAS三要素对实际沟通的影响
• 定向练习：任选一个主题，考虑前置3要素写下你的目标

三. 梳理逻辑的3个核心思考结构

纵向总-分-总（PRES框架）

• 应用案例分析：会议协调汇报
• 电梯演讲的核心：一句话说出重点
• 一句话提炼信息的套路：归类——共性——组句
• 提炼出来的信息再加工：同样的意思不同的表达手法（简单介绍）

横向信息分类

• 信息分类的三大原则：目的性、可推进和MECE（无重复、无遗漏）
• 信息分类的三种手法：构成要素、程度变化和层进递推
• 练习（考虑目的、对象和场景）

1. 物品分类练习
2. 客户反馈信息整理
3. 这页年终汇报PPT如何修改

故事演绎（SCQAOR框架）

• 故事的力量和影响力：沟通中的利器
• 故事的结构：SCQAOR
• 故事的两个关键要素：符合逻辑+生动描述
• 讨论：如何使用故事手法进行跨部门沟通

四. 典型场景应用

向上沟通方案：有理有据的FOSS框架

• Facts 你了解到的具体事实是什么？
• Opinion 根据这些事实你的判断/结论是什么？
• Solution 你针对这个结论有哪些可行的方案或建议？
• Support 你希望得到哪些方面的协助和支持？

向上汇报不好的结果：勇于担责的PSSP框架

• Point 观点/结果是什么？
• Solution 解决当前状况的方案是什么？
• Support 执行以上方案需要什么支持？
• Promise 给出完成的承诺！

融洽同事关系：精确赞美的FFC框架

• Feeling 你的感受/看法是什么？
• Facts 你是因为什么具体事情有了这样的感受/看法？
• Compare 找一个合适的对象做对比，强化对方的优点/亮点！

布置或描述任务：清晰表述的5W2H框架

• 5W2H（Why，What，Who，Where，When，How，How much/many）

       谁，做什么事情，具体范围，什么时候完成，对结果的要求

跨部门沟通

• 注意力测试：专注导致信息"失明"
• 乔哈里视窗简介：我知道——我不知道；对方知道——对方不知道

一. Course introduction

Develop two habits of thinking

• Pay attention to observation and reasoning: usually pay attention to observe the phenomena happening around you and conduct reasoning training
• Distinguishing Facts and Opinions: Deliberately practice distinguishing between facts and opinions

二. Three elements of logical thinking: G·A·S model

• Video Analysis: Importing the Three Elements of G·A·S
• Case Sharing: The Influence of Three Elements of GAS on Practical Communication
• Orientation exercise: Pick a topic and write down your goal considering the first 3 elements

三. Core thinking structures

Vertical: Total-Score-Total (PRES Framework)

• Application Case Study: Meeting Coordination Reporting
• The Core of an Elevator Speech: One Sentence to the Point
• Extract information in one sentence: classification - commonality - sentence grouping
• Reprocess the extracted information: different expressions with the same meaning (brief introduction)

Horizontal Information Classification

• Three Principles of Information Classification: Purposefulness, Advancement, and MECE
• Three Methods of Information Classification:
• Exercise (consider purpose, objects and scenarios)

1. Item Classification Practice
2. Customer feedback information collation
3. How to modify the year-end report PPT

Story Interpretation (SCQAOR Framework)

• The Power and Influence of Stories: A Weapon in Communication
• Story Structure: SCQAOR
• Two key elements of a story: logical + vivid description
• Discussion: How to use storytelling for cross-departmental communication

四. Typical scene application

Upward Communication Solutions: The FOSS Framework

• Facts What specific facts did you learn?
• Opinion What is your judgment/conclusion based on these facts?
• Solution Do you have any feasible solutions or suggestions ?
• Support What kind of assistance and support would you like to receive?

Reporting Bad Results: PSSP Framework

• Point What is the opinion/result?
• Solution What is the solution to the current situation?
• Support What support is required to implement the above scenarios?
• Promises Take action!

Co-worker rapport: FFC framework

• Feeling What are your feelings/perceptions?
• Facts What specific things do you feel/believe in this way?
• Compare Find a suitable object for comparison and strengthen the other party's advantages/highlights!

Assign or describe tasks: a clearly articulated 5W2H framework

• 5W2H (Why, What, Who, Where, When, How, How much / many)

Interdepartmental communication:

• Attention Test: Concentration leads to information 'blindness'
• Johari Window Profile: I know - I don't know; the other party knows - the other party doesn't know