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Background


As a project leader, a role that often leads without authority, have you ever run into one of these dilemmas?


  • At an important project meeting, the more you want to impress your stakeholders, the more off the meeting goes…
  • Your project requires extra support from top management, yet the key stakeholders are too busy to attend meetings or even to read your emails…
  • A team member frequently delays on task delivery, but you are not comfortable giving direct feedbacks as you are not his/her line manager…
  • During global pandemic, must of your team communication happens online, but it seems more challenging to express yourself properly and accurately via chatting apps, emails, and virtual meetings…


背景


作为经常需要非职权领导力的项目负责人， 你是否也经历过以下窘境？


  • 在一个重要的项目会议上，你想要给关键干系人留下好印象，当往往越重视，越适得其反…
  • 你的项目需要管理层的支持，但是相关领导太忙，没有时间参加会议，甚至没时间回复邮件…
  • 一个项目组员经常不按时交付，但你并不是他的直线经理，因此难以给出直接的意见和建议…
  • 在疫情大环境下，多数团队沟通在线上发生，但似乎通过聊天软件、邮件、线上会议很难准确表达自己…


Course Introduction


Effective Communication in Project Management is a practical training designed to help participants communicate clearly and effectively in project-based situations, especially difficult situations where leading without authority is needed. This is not a theoretical training on how effective communication works or what phycological tricks are behind it, instead, it only focuses on practical techniques which could bring visible improvements during the class. This training includes four project-based effective communication techniques:

  • Project presentation technique
  • Project escalation technique
  • Project feedback technique
  • Online communication technique

All above-mentioned techniques will be practiced though real-case exercises during the training.


Objective


At the end of this session, participants will:

  • Understand the key elements of project-based communication
  • Master the techniques for effective project-based communication
  • Achieve visible improvement on project-based communication


课程介绍



项目管理中的高效沟通是一门专门针对项目场景的沟通技巧课程，可以帮助学员在项目场景中更加清楚、高效地沟通，尤其是在需要非职权领导力的困难场景中。这并不是一个关注高效沟通如何运行及其背后的心理学原理的理论化培训，相反，本课程聚焦在可以现场带来提升效果的实用工具。本课程包括四个基于项目的高效沟通技巧：

  • 项目中的演讲技巧
  • 项目中的汇报技巧
  • 项目中的反馈技巧
  • 线上沟通技巧

以上提到的所有技巧都会通过培训中的实操练习得到锻炼。


课程目标


在课程结束时，学员将：

  • 理解基于项目沟通的要素
  • 掌握基于项目高效沟通的技巧
  • 收获基于项目沟通能力的显著提升

Session Outline

  • What is project-based communication

In this section, we will introduce the characteristics of project-based communication and explain why it is different from other types of communication.

  • Project presentation technique

In this section, we will introduce to the participants a catchy presentation technique – VIBE – which is especially useful in project presentation. Group exercises are included.

  • Project escalation technique

External resource and support are crucial in project management. In this section, we will introduce a special project escalation technique – Elevator Escalation – which is especially useful when certain stakeholders are too busy to provide in time support to your project. Group exercises are included.

  • Project feedback technique

In a healthy project environment, every member may need to intensively give and/or receive feedbacks to move the project forward. In this section, we will introduce the ground rules of feedback for givers and receivers and a technique called "Burger's rule" which improves the effectiveness of feedback. Group exercises are included.

  • Online communication technique

In today's environment, online communication has become a part of project management and even daily work. In this section, we will introduce the skills and precautions of online communication through chatting apps, emails and virtual meetings, so as to ensure the accuracy of online communication and improve the efficiency. Group exercises are included.



  • 什么是基于项目的沟通

在这一部分中，我们会介绍基于项目沟通的特点，并解释基于项目的沟通和其他类型的沟通有什么区别。

  • 项目中的演讲技巧

在这一部分中，我们会介绍一个通俗易懂的演讲技巧：VIBE，从声音、信息、肢体语言和情绪这四个方面强调在项目中做公开演讲的注意事项。该部分包括小组练习。

  • 项目中的汇报技巧

在项目管理中，及时获取外部资源和支持是至关重要的。在这一部分中，我们会介绍一个特殊的项目汇报技巧：电梯汇报，这个技巧可以在干系人因为太忙而无法及时提供支持时起到重要作用。该部分包括小组练习。

  • 项目中的反馈技巧

在一个健康的项目环境中，团队成员可能需要经常给出并收到反馈建议，这样才能推动项目进展。在这一部分，我们会介绍对反馈建议的给出者和接收者的基本要求，以及一个可以提高反馈建议有效性的技巧：汉堡原则。该部分包括小组练习。

  • 线上沟通技巧

在如今的大环境下，线上沟通已经成了项目管理甚至日常工作的一部分。在这一部分，我们会介绍通过聊天软件、邮件、视频会议三种线上方式沟通的技巧和注意事项，以保证线上沟通的准确性，从而提升线上沟通效率。该部分包括小组练习。

Speakers

  • Nadya Liu

    Nadya Liu

    ASQ certified Master Black Belt
    Founder of Linke Consulting Co., Ltd.

    Graduated from the Pennsylvania State University with Master's in Industrial Engineering, Nadya has been deeply engaged in the field of Operations Excellence and proficient in Lean Six Sigma and quality improvement tools. She is currently the youngest of the 15 ASQ certified Master Black Belts in China and also holds Lean Six Sigma Black Belt certification by TÜV.
    Nadya has worked in a multinational group, responsible for promoting Lean Six Sigma in Asia Pacific region. Her main tasks include six sigma organization setup, continuous improvement project delivery, training development and delivery, project coaching, etc. After that, she worked as a management consultant in a world-leading strategic consulting company helping multiple Fortune 500 clients solve problems though projects. Currently, Nadya is the founder and chief trainer of Linke consulting, focusing on providing theoretical training and practical coaching on Operations Excellence for corporate clients and individual students.
    So far, Nadya has delivered 100+ training sessions on Operations Excellence and project management soft skills, trained 2000+ students from over 20 countries, including entry level staff and mid to top management, and coached 500+ continuous improvement projects. She is spoken highly of by both corporate clients and individual students due to her solid knowledge and experience as well as the engaging training style.
    Nadya 毕业于美国宾夕法尼亚州立大学，工业工程硕士，深耕于卓越运营领域，精通精益六西格玛方法论及质量改善工具，是目前中国仅有的15位美国质量协会 (ASQ) 认证黑带大师中最年轻的一位，同时还持有德国TÜV 精益六西格玛黑带认证。
    Nadya曾就职于汽车行业某跨国集团，负责精益六西格玛在亚太区的推广，主要工作内容包括六西格玛组织架构搭建、持续改进项目交付、课程开发及授课、项目辅导等；而后在一家全球知名的战略咨询公司担任管理咨询顾问，以项目交付的形式帮助多家世界500强客户解决问题；现任遴科咨询CEO兼首席讲师，专注于为企业客户及个人学员提供卓越运营领域的理论培训与实操辅导。
    迄今为止，Nadya老师讲授卓越运营和项目管理软性技能相关课程共计100余场次，培训了来自20多个国家的学员2000余人，其中包括基层员工、中层管理者和企业高管，并辅导了持续改进项目500余个，以其扎实的理论基础和亲切的授课风格，受到企业客户和个人学员的一致好评。

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Who Should Attend

Project managers, entry-level to mid-level management staff who need project-based communication.

 

项目经理、需要基于项目沟通的初级到中级管理人员。

Tickets

A prepayment is required for all full-day training sessions. 

Member Ticket
Member Price RMB 800
Member Company Employee Ticket
Standard Price RMB 800
Non-Member Ticket
Standard Price RMB 1,200
Group tickets

Package of 5 or more tickets once.

Standard Price RMB 3,600

Registration and Payment

  • All registrations shall be made online before the session.
  • For full-day sessions, AmCham Shanghai members are eligible to attend at "Member Rate"; Employees who work at AmCham Shanghai member companies are eligible to attend at "Employee Rate"; Non-members are eligible to attend at "Non-Member Rate".
  • Registrations will be recorded first and payment will be collected till enough interests are gathered.
Walk-in and Cancellation Policy
  • Cancellation: If you need to cancel your registration, please notify Ray Cheng at (86 21) 6169 3015 or email ray.cheng@amcham-shanghai.org at least two weeks prior to the session for a full refund. Cancellation made within two weeks before the session will not be refundable.

Venue

Online

Shanghai, China

If you have any questions please contact Ray Cheng

Contact Organizer

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