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Problem Solving and Decision Making skills are "Must Have" for today's manager. Problems are a fact or organizational life. In order to come up with creative and effective solutions, organizations must analyze their problems deeply and holistically. Such an approach will prevent the occurrence of recurrent problems and inter-functional issues. In today's ever-changing environment, it is necessary to equip employees with skills essential for problem-solving and decision-making.


At the end of the program, participants will be able to:

  • Analyze problems or issues in a systematic manner using the failure analysis technique;
  • Develop appropriate actions through rational decision making;
  • Analyze organizational issues systematically by eradicating root causes or basic causes;
  • Analyze broader organizational issues and make improvement changes by using force-field analysis technique;
  • Implement decision/actions successfully by preventing potential problems from occurring;
  • And interact effectively in a team to solve problems.


解决问题和决策制定的技巧是当今经理人的"必备条件"。组织生活中存在问题是必然的。为了提出创新有效的解决方案，组织必须对问题进行深入而全面的分析。这样将防止反复出现问题和部门间的问题。在当今瞬息万变的环境中，有必要为员工培训解决问题和决策制定所必需的技能。


在课程结束时，学员将能够：

  • 使用问题分析法分析问题；
  • 通过合理的决策，制定适当的行动计划；
  • 通过消除根本原因或表面原因，系统性地分析组织问题；
  • 使用力场分析法更广泛地组织问题并进行改进；
  • 通过防止潜在问题的发生，成功地执行决策/行动；
  • 在团队中有效互动以解决问题。

Session Outline

The key topics to be covered in this program are :

  • Eradicating Functional Aspect of failure
  • The 5-D rational problem-solving steps
  • Organizational Issues Analysis
  • The 7-P format for categorizing and analyzing these organizational issues
  • Failure Prevention Planning
  • Eradicating Problems and Making Effective Decisions Framework


本课程的主要内容包括：

  • 消除失败法
  • 5-D解决问题的步骤
  • 组织问题分析
  • 归类和分析这些组织问题的7-P模式
  • 失败预防法
  • 消除问题并制定有效的决策框架

Who Should Attend?

This program should be useful for managers, team leaders, front-line supervisors, engineers and technical professionals who need a systematic approach to resolve problems and derive  quality decisions in a multifaceted and dynamic environment.  


该课程对管理者、团队领导、一线主管、工程师和技术专业人员非常有用，他们需要一种系统的方法来解决问题，并在多方面和动态的环境中做出有质量的决策。

Speakers

  • Louis Seah (Facilitator & Partner at MTI)

    Louis Seah

    Facilitator & Partner at MTI

    专业领域
    Louis 曾服务于安永，从事项目咨询工作。拥有超过25年的资深经验，曾在多家跨国公司从事咨询、制造业和快速消费品（FMCG）3大行业。他精通中英文，擅长的领域包括引导工作坊、项目管理、问题解决与决策制定、变革管理、自我管理（新经理人）、领导他人（资深经理人）、强有力的沟通（金字塔）、影响力技能，以及基于个性展开诠释的团队工作坊。Louis经认证的资质包括大五人格Facet5和DISC行为风格、新加坡INIFAC SPOT-On引导技术的认证讲师，及国际教练协会的Mastery Practitioner (MP)。

    在过去的十九年，Louis一直在中国工作和生活。2004年以来，他完全投身于培训和引导领域，借助心理测评，提升人们的自我认知以及团队发展，在客户中享有盛誉。特别是2012年以来，Louis作为资深引导师，每年引导超过30堂工作坊。2018年，他受邀担任“全球挑战基金会（瑞典）”引导师，也是唯一的一位亚洲引导师。他最近培训过的客户包括：抖音、Uniplan、迪士尼中国、索尼中国、帝斯曼（化学）、施乐辉（医疗设备）、GKN航宇、劳购氏（LGS, USA, 零售)、西部数据、中宏保险、浮宝港务、Terumo (日本， 医疗器械)、费森尤斯、URGO、衣恋(韩国，服装零售）、联合利华、罗氏。

    专业经验
    1992年，Louis加入新加坡安永（Ernst &Young）管理咨询，全面负责中小企业（SME）的咨询业务推广。一年后，Louis成为负责开发FMCG/零售的业务经理，他斐然的管理能力在很短的时间内得到了发挥和认可。

    1994年，Louis出任东南亚知名的PSC普威集团旗下FMCG公司的总经理。Louis率领团队，在糖果、纸制品和烹调配料等若干个市场领域站稳了脚跟，主要的分销品牌包括Mentos、SMINT等，成为普威集团绩效最佳的子公司之一。

    2000年，Louis接受邀请回到新加坡的安永（Ernst &Young）管理咨询，担任新兴市场的业务总监，为具有潜力的本地企业提供IPO咨询服务。通过咨询和协调业务流程、预测收益、财务优化等，帮助企业迅速成长和规避风险，并为企业寻找私募基金，做先期投资辅导等。

    2002年，Louis在中国上海，担任新加坡上市公司Innovalues Precision集团的中国区总经理。Innovalues Precision集团为惠普、日本微型轴承、德州仪器、费希尔-罗斯蒙特等公司，提供国际领先的、高精密的车削零件。Louis在短短几个月内扭亏为盈，在生产能力迅速提升的同时，降低了运营成本，建立了客户信誉。特别让他倍感欣慰的是，他亲自招聘、培训和开发了一个完全由中国经理人组成的高效团队。

    教育背景
    1990年：美国印第安纳大学 Indiana University, Bloomington USA. 理学士学位；
    1991年：美国印第安纳大学Indiana University, Bloomington USA. MBA硕士学位

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Tickets

Please use your own name and email when registering for a training session. Additional fees may apply if you fail to register under your own identity. 


A prepayment is required for all full-day training sessions. 

全天培训课程需要提前付款。


Half-day session training vouchers cannot be used for full-day training programs.

全天会员培训无法使用"半天会员培训免费"券。

Member Ticket
Member Price RMB 2,650
Member Company Employee Ticket
Standard Price RMB 2,650
Non-Member Ticket
Standard Price RMB 3,050

Registration

  • All registrations shall be made online before the session. For full-day sessions, payment also shall be made before the session.
  • For full-day sessions, AmCham Shanghai members are eligible to attend at "Member Rate"; Employees who work at AmCham Shanghai member companies are eligible to attend at "Employee Rate"; Non-members are eligible to attend at "Non-Member Rate".
  • Limited spaces are available and attendance will be given on a first-come, first-served basis.
  • Members please bring your membership card and non-members bring your business card upon check-in at the training session.
Walk-in and Cancellation Policy
  • Cancellation: If you need to cancel your registration for a half-day session, please notify Ray Cheng at (86 21) 6169 3015 or email ray.cheng@amcham-shanghai.org no less than 24 hours in advance. If you need to cancel your registration for a full-day session, please notify Ray Cheng at least two weeks prior to the session for a full refund. Cancellation made within two weeks before the session will not be refundable.
  • To ensure that you have a seat, please come to the session on time. Open seats will be released to other guests 15 minutes after the session starts.

Venue

Online

Shanghai, China

If you have any questions please contact Ray Cheng

Contact Organizer

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