This course builds critical business skills to adapt to different cultural working styles, to build greater trust, and to communicate clearly with global teammates and business partners.

This workshop balances cross cultural theory and business skills that can be taken directly back to work. By the end of this one-day workshop, participants will be better able to manage projects, identify potential conflicts and adapt to unexpected situations.

The workshop will include interactive case studies, skills practice and participant sharing to create an engaging training where the skills can be applied back at work.

Participants will complete the Cultural Style Indicator Assessment online prior to the workshop in order to identify their own cultural working style preferences and compare to other cultures.


  • Understanding of the impact that cultural similarities and differences have in the workplace
  • Methods to more effectively build professional and personal credibility across cultures
  • Communication techniques and models to improve email writing and meeting efficiency
  • Team building tips to strengthen collaboration across cultures

Who Should Attend?

Professionals of all levels who want to achieve better results while working on multicultural teams or dealing with international clients, suppliers or partners.


  • Introduction, Ice Breaker, and Guidelines - Share best practices and experiences
  • Skill #1: Intercultural Foundation: Identifying the Impact of Culture - Define culture and measure the impact of culture
  • Skill #2: Intercultural Foundation: Describing National Culture -Mapping out national cultural and individual cultural styles to assess gaps and similarities
  • Skill #3: Frameshifting & Describe-Interpret-Navigate (DIN) - Apply a three-step process to improve understanding and flexibility
  • Skill #4: Establishing Trust and Communicating - Improve first impressions and trust to build better team bonds across cultures
  • Action Planning - Summarize key points and steps to apply learning back at work

Lunch (12:30 pm – 1:30 pm)


  • John Dorris (Founder & CCO of Sino Associates)

    John Dorris

    Founder & CCO of Sino Associates

    John is a Founder and the Chief Cultural Officer of Sino Associates with more than 20 years of training, coaching, and facilitation experience in Asia, including 18 years of leadership development experience in China. John has developed tens of thousands of professionals in leadership practices across Asia and North America with a focus on Global Leadership and coaching leaders transitioning to new roles.
    John is certified in 12 standard cross-cultural tools including assessments and training courses covering all major academic and business settings. His signature workshop on Diversity and Inclusion has been highly praised by fortune 100 companies, embassies and consulates across Asia.
    His Global Leadership courses prepare leaders to create impact and drive results on international teams and leverage proprietary tools such Sino’s VAE and 3A. He has worked with supervisor to executive level leaders from every corner of the world to be more effective and strategic in multinational organizations.
    John brings a wealth of knowledge to his clients through his rich international background having lived and worked in nine countries. Beyond to providing services to corporate clients, John has served as an APEC speaker on global balance in business and as an adjunct professor on the topics of leadership and coaching.

    John 是赛诺公司创始人之一兼首席文化官,在亚洲有超过20年的培训、教练以及引导经验,其中18年在中国进行领导力发展工作。他曾为亚洲及北美的数万名企业中高层管理者提供教练和咨询,聚焦于帮助他们提高跨国领导力,并为接任新职位的领导者提供教练服务。
    他拥有跨12个标准跨文化工具认证,涵盖了所有主要学术领域和商业环境认可的重要跨文化评估和培训课程。他的核心课程–“多样化和包容性”(Diversity & Inclusion),获得了世界100强企业以及驻亚洲大使、领事的高度认可。
    John 能够向客户传递丰富的知识,得益于他的多元化背景。他的生活和工作足迹遍及9个国家和地区:出生于新加坡,受教于美国外交之家,后来在亚洲、美国以及中东长大成人。他在美国和欧洲研究跨文化解决方案,并精通英语、国语和意大利语。

    view more


Please use your own name and email when registering for a training session. Additional fees may apply if you fail to register under your own identity. 

Member Ticket

Early Bird expires on 30 September, 2021

Member Early Bird Price RMB 2,650
Member Price RMB 3,650
Member Company Employee Ticket

Early Bird expires on 30 September, 2021

Early Bird Price RMB 2,650
Standard Price RMB 3,650
Non-Member Ticket
Standard Price RMB 4,650


  • All registrations shall be made online before the session.
  • For full-day sessions, AmCham Shanghai members are eligible to attend at "Member Rate"; Employees who work at AmCham Shanghai member companies are eligible to attend at "Employee Rate"; Non-members are eligible to attend at "Non-Member Rate".
  • Registrations will be recorded first and payment will be collected till enough interests are gathered.
Walk-in and Cancellation Policy
  • Cancellation: If you need to cancel your registration for a half-day session, please notify David Ma at (86 21) 6169 3016 or email david.ma@amcham-shanghai.org no less than 24 hours in advance. If you need to cancel your registration for a full-day session, please notify David Ma at least two weeks prior to the session for a full refund. Cancellation made within two weeks before the session will not be refundable.


AmCham Shanghai Conference Center (Xintiandi)

27F, Infinitus Tower

No.168 Hubin Road, Huangpu District

Shanghai, China

If you have any questions please contact David Ma

Contact Organizer

+86 61693016

Show on map