Workshop introduction

This workshop helps people take their responsibilities, no longer create new problems when resolving conflicts, significantly and lastingly improve interpersonal relationships. Learn to deal with conflicts and confrontations, and you will never leave with disappointment and anger. When conflict management becomes an essential skill for employees, productivity and work efficiency will inevitably increase.

Workshop objective

  • Positive perception of conflict
  • Understand the core purpose of conflict management
  • Learn the tools of conflict management to effectively handle team conflicts




  • 对冲突有正面的认知
  • 了解冲突管理的核心目的
  • 学习冲突管理的工具,有效处理团队冲突

Session Outline

Workshop Outline

  • The nature of conflict - source and development
  • The purpose and significance of conflict resolution
  • TKI™ conflict model
  • Establish your team TKI™ architecture diagram
  • TEE team effectiveness exercise 


  • 冲突的本质——来源和发展
  • 化解冲突的目的和意义
  • TKI™冲突模型
  • 建立你的团队TKI™架构图
  • TEE团队有效性练习


  • Lena Shao (Senior Consultant & Facilitator)

    Lena Shao

    Senior Consultant & Facilitator

    Ms. Shao Shan, is Master of Language and Literature, Capital Normal University, Master of Human Resource Management, Shanghai University of Finance and Economics, EMBA of Antai Economics Management College, Shanghai Jiao Tong University, Senior Economist, 3 years of university lecturer, 14 years of foreign enterprise manufacturing human resources director and 6 years of consulting company Senior consultant work experience.

    Professional qualifications
    · IAF certified CPF International Career Guider
    · Senior Economist (Human Resources)
    · Senior Enterprise EAP Executive
    · UK IPMA International Career Trainer
    · FDT certified corporate consulting counselor and lecturer
    · ‘Big Five’ Facet5 Assessment International Certified, DISC certified consultant
    · Organizational change certified facilitator


    · IAF认证CPF国际职业引导师
    · 高级经济师(人力资源方向)
    · 高级企业EAP执行师
    · 英国IPMA国际职业培训师
    · FDT认证企业咨询辅导师与讲师
    · Facet5国际认证测评师、 DISC认证讲师和咨询师
    · 组织变革认证引导师

    view more

Who Should Attend

Participants: Middle and senior managers, heads of departments, human resources managers




A prepayment is required for all full-day training sessions. 

Member Ticket

Early Bird Tickets stops selling on 15 October 2021.

Member Early Bird Price RMB 2,650
Member Price RMB 3,650
Member Company Employee Ticket

Early Bird Tickets will stop selling on 15 October 2021.

Early Bird Price RMB 2,650
Standard Price RMB 3,650
Non-Member Ticket
Standard Price RMB 4,650


  • All registrations shall be made online before the session. For full-day sessions, payment also shall be made before the session.
  • For full-day sessions, AmCham Shanghai members are eligible to attend at "Member Rate"; Employees who work at AmCham Shanghai member companies are eligible to attend at "Employee Rate"; Non-members are eligible to attend at "Non-Member Rate".
  • Limited spaces are available and attendance will be given on a first-come, first-served basis.
Walk-in and Cancellation Policy
  • Cancellation: If you need to cancel your registration, please notify David Ma at (86 21) 6169 3016 or email david.ma@amcham-shanghai.org at least two weeks prior to the session for a full refund. Cancellation made within two weeks before the session will not be refundable.
  • To ensure that you have a seat, please come to the session on time. Open seats will be released to other guests 15 minutes after the session starts.


AmCham Shanghai Conference Center (Xintiandi)

27F, Infinitus Tower
No.168 Hubin Road, Huangpu District

Shanghai, China

If you have any questions please contact David Ma

Contact Organizer

+86 61693016

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