Problem Solving and Decision Making skills are 'must-to-have' for today's managers. Problems are a fact of organizational life. In order to come up with creative and effective solutions, organizations must analyze their problems deeply and holistically. Such an approach will prevent the occurrence of recurrent problems and inter-functional issues. In today's ever-changing environment, it is necessary to equip employees with skills essential for problem-solving and decision-making.

At the end of the program, participants will be able to:

  • Analyze problems or issues in a systematic manner using the analysis technique;
  • Develop appropriate actions through rational decision making;
  • Analyze broader organizational issues and make improvement changes by using force-field analysis technique;



  • 运用问题分析法,系统性地分析问题;
  • 通过理性决策,制定出适当的行动计划;
  • 运用力场分析法,分析更大范围上的组织性问题,做出改进和提升;

Session Outline

The key topics to be covered in this program are:

  • Eradicating Functional Aspect of failure
  • The 5-D rational problem-solving steps
  • Eradicating Problems and Making Effective Decisions Framework


  • 消除失败法
  • 5-D理性解决问题的步骤
  • 消除问题,制定有效决策的框架

Who Should Attend?

This program should be useful for managers, team leaders, front-line supervisors, engineers, and technical professionals who need a systematic approach to resolve problems and derive quality decisions in a multifaceted and dynamic environment. 



  • Louis Seah (Senior Consultant, Facilitator, Coach, Trainer)

    Louis Seah

    Senior Consultant, Facilitator, Coach, Trainer

    Louis started his career with EY Consultant and has more than 25 years of work experience with multi-national corporations spanning 3 industries: Consultancy, Manufacturing, and Fast Moving Consumer Goods (FMCG). Effectively bilingual in English and Chinese, he has led these organizations at senior positions. His subject expertise include Project Management, Problem Solving & Decision Making, Change Management, Leading Self (New Manager), Leading Others (Senior Managers), Communicating with Impact (Pyramid), Influencing Skills and the use of Personality-based teaming workshops. Louis is certified in Facet 5, DISC and INIFAC SPOT-on Facilitation

    In the last 19 years Louis has lived and worked in China. Since 2004, his full attention has been given to the workshop and facilitation field with specialization in the use of psychometric instruments for personal awareness and team development. And since 2012, Louis has been leading over 30 facilitation workshops every year as a facilitator. In 2018, he was the only Asian facilitator, who invited to be the Global Challenge Foundation (Sweden). Recent clients he served include Tik Tok, Uniplan, Disney China, SONY China, DSM (Chemical), Smith & Nephew (Medical Device), GKN Aerospace, Lowes Global Procurement (USA, Retail), Western Digital, Manulife, Vopak, Terumo (Japan, Medical Device), Fresenius, URGO, E-land (Korea, Fashion Retail, Unilever and Roche.

    Louis received his Bachelor of Science in 1990 and an MBA in 1991 from Indiana University, Bloomington. USA.

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Please use your own name and email when registering for a training session. Additional fees may apply if you fail to register under your own identity. 

A prepayment is required for all full-day training sessions. 


Member Ticket

Early Bird expires on 1 October, 2021

Member Early Bird Price RMB 2,650
Member Price RMB 3,650
Member Company Employee Ticket

Early Bird expires on 1 October, 2021

Early Bird Price RMB 2,650
Standard Price RMB 3,650
Non-Member Ticket
Standard Price RMB 4,650


  • All registrations shall be made online before the session. For full-day sessions, payment also shall be made before the session.
  • For full-day sessions, AmCham Shanghai members are eligible to attend at "Member Rate"; Employees who work at AmCham Shanghai member companies are eligible to attend at "Employee Rate"; Non-members are eligible to attend at "Non-Member Rate".
  • Limited spaces are available and attendance will be given on a first-come, first-served basis.
Walk-in and Cancellation Policy
  • Cancellation: If you need to cancel your registration for a half-day session, please notify David Ma at (86 21) 6169 3016 or email david.ma@amcham-shanghai.org no less than 24 hours in advance. If you need to cancel your registration for a full-day session, please notify David Ma at least two weeks prior to the session for a full refund. Cancellation made within two weeks before the session will not be refundable.
  • To ensure that you have a seat, please come to the session on time. Open seats will be released to other guests 15 minutes after the session starts.


AmCham Shanghai Conference Center (Xintiandi)

27F, Infinitus Tower

No.168 Hubin Road, Huangpu District

Shanghai, China

If you have any questions please contact David Ma

Contact Organizer

+86 61693016

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