Zhou is a trainer, facilitator, and coach with 20 years of experience in
customer service, call centre operation, CRM, and customer experience management.
Prior to joining Simitri, Zhou was the Global Service Delivery Director of
a smart hardware startup in Palo Alto In this role, he built up a tech
support centre in the Philippines, as well as a global service network
Zhou was also the Careline General Manager at Danone where he
build up the multimedia customer interaction centre and won the “China Best Customer Contact Centre Manager” award in 2014.
He also previously acted as a Senior Operations Manager at HP where he managed its tele sales centre to generate 1 2 billon in revenue in Greater China, after which he was promoted to APAC Senior Strategy Planning Manager and supported 1000 people across 14 countries.
Today as a trainer, facilitator, and coach with Simitri, Zhou works with senior executives and teams in customer experience, communication skills, leadership development, and personal effectiveness.
He holds a m aster’s degree in project management from Shanghai
Jiaotong University and is qualified in a wide range of training and
coaching instruments, including Accelerated Learning and 4 C Learning Experience Design He is also the co-founder of Cognitive Perception Facilitation, which is a newly developed methodology for deeper and more effective facilitation and team coaching.
Zhou grew up in Shanghai and has worked in several locations across China, Asia, and the United States He is fluent in Mandarin and English.