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The Simitri Influencing and Negotiation Skills Workshop gives participants the interpersonal skills and communication techniques to effectively influence other people in the workplace.


Participants also learn to use negotiating strategies and tactics, mainly through role-play and group exercises. Under the guidance of the facilitator, each participant analyses his/her personal performance to ensure maximum outcomes in future negotiations.


KEY TOPICS

  • Understanding Influencing and Negotiating
  • Awareness: Understanding the Individual
  • Articulation: Presenting Your Message
  • Action: Planning for Success



**** This session will be conducted in Chinese language but the printed materials and PPT will be in English ****

**** 课程教材和演示文稿将使用英文呈现,课堂教学将使用中文语言****

BENEFITS FOR PARTICIPANTS

By completing this workshop, participants will:

  • Communicate more effectively
  • Adapt their influencing style based on their stakeholder, the topic and the situation
  • Plan for negotiations, increasing their chances of achieving a favorable outcome
  • Negotiate in a way that addresses the needs, issues and concerns of their company

Agenda

8:45 AM - 9 AM
Registration
9 AM - 9:30 AM
Opening
• Welcome
• Workshop Objectives
• Today’s Agenda
• Housekeeping
• Introductions / Icebreaker
9:30 AM - 9:50 AM
Understanding Influencing and Negotiating
• How do you define influencing and negotiating? What are the similarities and differences?• Defining Success and Pre-Conditions for Success• Qualities to Succeed: Awareness, Articulation, ...
• How do you define influencing and negotiating? What are the similarities and differences?
• Defining Success and Pre-Conditions for Success
• Qualities to Succeed: Awareness, Articulation, Action
• Building Your Case Study: Who do you need to negotiate with, what are your objectives, what are your challenges?
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9:50 AM - 10:30 AM
Role-Play (table)
• 10 min to prepare• 5 - 8 min role-play• Review and feedbackNote: It is recommended that the participants are divided into 4 groups. For this role-play, Group A & B will conduct their rol...
• 10 min to prepare
• 5 - 8 min role-play
• Review and feedback

Note: It is recommended that the participants are divided into 4 groups. For this role-play, Group A & B will conduct their role-plays simultaneously. Group C & D will observe. After a review and debrief the groups will switch roles, so Group C & D are conducting the role-plays, and A & B are observing.
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10:30 AM - 10:45 AM
Coffee Break
10:45 AM - 11:15 AM
Awareness: Understanding the Individual
• The Iceberg Principle
• Rational and Emotional Needs and Drivers
• Case Study Discussion
11:15 AM - 12 PM
Articulation: Presenting Your Message
• Exercise: 3 Rules of Influencing
• Persuasive Message (Statement, Value, Relevance)
• Creating the ‘Real’ value
12 PM - 12:30 PM
Experiential Learning Activity: Black & White Game
• Set-up
• Activity
• Debrief
12:30 PM - 1:30 PM
Lunch
1:30 PM - 3 PM
Action: Planning for Success
• Step 1: Defining My Objectives
• Step 2: Identifying My BATNA
• Step 3: Understanding My Issues and Positions
• Case Study Discussion
• (HO) Mini Role-Play: The Watch Maker
3 PM - 3:15 PM
Coffee Break
3:15 PM - 3:45 PM
Action: Planning for Success (continued)
• Step 4: Planning My Tactics: Cooperative vs. Competitive
• Small Group Discussion: Responding to Tactics
3:45 PM - 5:15 PM
Role-Play (in front of room)
• 10 minutes partner briefing
• 8 - 10 minutes per role-play
• Review and feedback
5:15 PM - 5:30 PM
End of Day Wrap-Up
• End of Day Discussion
• Key Learning


Refreshments will be served during the coffee break for the attendees. Lunch at a nearby restaurant is also included with the ticket price.

Speakers

  • Zhou Li

    Zhou Li

    Zhou is a trainer, facilitator, and coach with 20 years of experience in
    customer service, call centre operation, CRM, and customer experience management.

    Prior to joining Simitri, Zhou was the Global Service Delivery Director of
    a smart hardware startup in Palo Alto In this role, he built up a tech
    support centre in the Philippines, as well as a global service network
    Zhou was also the Careline General Manager at Danone where he
    build up the multimedia customer interaction centre and won the “China Best Customer Contact Centre Manager” award in 2014.

    He also previously acted as a Senior Operations Manager at HP where he managed its tele sales centre to generate 1 2 billon in revenue in Greater China, after which he was promoted to APAC Senior Strategy Planning Manager and supported 1000 people across 14 countries.

    Today as a trainer, facilitator, and coach with Simitri, Zhou works with senior executives and teams in customer experience, communication skills, leadership development, and personal effectiveness.

    He holds a m aster’s degree in project management from Shanghai
    Jiaotong University and is qualified in a wide range of training and
    coaching instruments, including Accelerated Learning and 4 C Learning Experience Design He is also the co-founder of Cognitive Perception Facilitation, which is a newly developed methodology for deeper and more effective facilitation and team coaching.

    Zhou grew up in Shanghai and has worked in several locations across China, Asia, and the United States He is fluent in Mandarin and English.

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Tickets

A prepayment is required for all full-day training sessions. 


The Early Bird tickets will stop selling on Feb 19, 2021.

Member Ticket
Member Price RMB 3,650
Member Company Employee Ticket
Standard Price RMB 3,650
Non-Member Ticket
Standard Price RMB 4,650

Registration

  • All registrations shall be made online before the session. For full-day sessions, payment also shall be made before the session.
  • For full-day sessions, AmCham Shanghai members are eligible to attend at "Member Rate"; Employees who work at AmCham Shanghai member companies are eligible to attend at "Employee Rate"; Non-members are eligible to attend at "Non-Member Rate".
Walk-in and Cancellation Policy
  • Cancellation: If you need to cancel your registration, please notify David Ma at (86 21) 6169 3016 or email david.ma@amcham-shanghai.org at least two weeks prior to the session for a full refund. Cancellation made within two weeks before the session will not be refundable.

Venue

AmCham Shanghai Conference Center (Xintiandi)

27F, Infinitus Tower

No.168 Hubin Road, Huangpu District
新天地湖滨路168号无限极大厦27楼

Shanghai, China

If you have any questions please contact David Ma

Contact Organizer

+86 61693016

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