In our post-COVID world many managers are now expected to lead internal learning sessions and workshops. Unlike in the past they are not just expected to pass on hard skills, but also the soft skills to manage the pressure and the changes of our "New Normal." This session will equip managers with the skills to train and share for soft skills, as well as include learning material to support building resilience for team members.

Please be noted that this is a two-day workshop with time to practice and teach backs with feedback on the second day.

Key Learning Points

  • Applying design thinking to preparing and designing manager sharing and learning sessions.
  • How to assess goals for learning transfer and to involve stakeholders in assessing learning targets and application.
  • Fundamentals training points of personal and team resilience as a launching point for managers to support team soft skills during stressful periods.
  • How to design and prepare 30-90-minute learning sessions that support resilience and transfer soft skills to teams
  • This program includes learning assignments before and in-between sessions with peer based learning in the workshop.

Dates & Time

Day 1: Oct 29, 2020 (09:00 am - 05:00 pm)

Day 2: Nov 27, 2020 (09:00 am - 05:00 pm)


Day 1, 09:00 am - 05:00 pm (Oct 29, 2020)

  • Kick Off & Training Warm Up: Appreciative Competition
  • Design Thinking in the Learning Process part 1 - how to put learners and scenario-based learning in application
  • Creating Learning Transfer - Getting the right results with training design
  • Lunch (12:00 pm – 1:00 pm)
  • Resilience in Teams and at Work - Core content for internal training delivery and application
  • Design Thinking in the Learning Process part 2 - Ideation and prototyping
  • Learning Application - Group design project ideation for application to work with initial prototype sharing
  • Application at Work - Delivery plan and stakeholder mapping for upcoming deliver

Day 2, 09:00 am - 05:00 pm (Nov 27, 2020)

  • Review Learning Application: Video and content review sharing
  • Elements of Effective Learning Content - Visual, audio, kinesthetic, and reflective design elements in learning and learning content.
  • Revision of content with feedback from learning teams and with the V,A,K,R review tables and worksheets
  • Lunch (12:00 pm – 1:00 pm)
  • Continued revision and content preparation.
  • Team based teach backs of learning content with peer and trainer-based feedback on strengths and areas to improve
  • Team based workplace challenge and ideation and prototype selection
  • Learning Project Assignment: Selecting workplace application and learning assignment with plan to collect feedback and improve delivery.

Who Should Attend?

Managers in organization who are expected to lead internal training or learning sessions, or Managers who would like to better support their team's resilience and soft skill development during the pandemic, economic downturn and beyond.


  • John Dorris (CCO at Sino Associates)

    John Dorris

    CCO at Sino Associates

    John is a Founder and the Chief Cultural Officer of Sino Associates with more than 19 years of training, coaching, and facilitation experience in Asia, including 17 years of leadership development experience in China. John has developed tens of thousands of professionals in leadership practices across Asia and North America with a focus on Global Leadership and coaching leaders transitioning to new roles.
    John is certified in 12 standard cross-cultural tools including assessments and training courses covering all major academic and business settings. His signature workshop on Diversity and Inclusion has been highly praised by fortune 100 companies, embassies and consulates across Asia.
    His Global Leadership courses prepare leaders to create impact and drive results on international teams and leverage proprietary tools such Sino’s VAE and 3A. He has worked with supervisor to executive level leaders from every corner of the world to be more effective and strategic in multinational organizations.
    John brings a wealth of knowledge to his clients through his rich international background having lived and worked in nine countries. Beyond to providing services to corporate clients, John has served as an APEC speaker on global balance in business and as an adjunct professor for HKU and Duke University on the topics of leadership and coaching.
    John 是赛诺公司创始人之一兼首席文化官,在亚洲有超过19年的培训、教练以及引导经验,其中17年在中国进行领导力发展工作。他曾为亚洲及北美的数万名企业中高层管理者提供教练和咨询,聚焦于帮助他们提高跨国领导力,并为接任新职位的领导者提供教练服务。
    他拥有跨12个标准跨文化工具认证,涵盖了所有主要学术领域和商业环境认可的重要跨文化评估和培训课程。他的核心课程–“多样化和包容性”(Diversity & Inclusion),获得了世界100强企业以及驻亚洲大使、领事的高度认可。
    John 能够向客户传递丰富的知识,得益于他的多元化背景。他的生活和工作足迹遍及9个国家和地区:出生于新加坡,受教于美国外交之家,后来在亚洲、美国以及中东长大成人。他在美国和欧洲研究跨文化解决方案,并精通英语、国语和意大利语。

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Please use your own name and email when registering for a training session. Additional fees may apply if you fail to register under your own identity. 

A prepayment is required for all full-day training sessions. 


Half-day session training vouchers cannot be used for full-day training programs.


Member Ticket

Includes 2-day course

Member Early Bird Price RMB 5,300
Member Price RMB 7,300
Member Company Employee Ticket

Includes 2-day course

Early Bird Price RMB 5,300
Standard Price RMB 7,300
Non-Member Ticket

Includes 2-day course

Standard Price RMB 9,300

Early Bird tickets stop selling on September 30, 2020. 


  • All registrations shall be made online before the session. For full-day sessions, payment also shall be made before the session.
  • For full-day sessions, AmCham Shanghai members are eligible to attend at "Member Rate"; Employees who work at AmCham Shanghai member companies are eligible to attend at "Employee Rate"; Non-members are eligible to attend at "Non-Member Rate".
  • Limited spaces are available and attendance will be given on a first-come, first-served basis.
Walk-in and Cancellation Policy
  • Cancellation: If you need to cancel your registration, please notify David Ma at (86 21) 6169 3016 or email david.ma@amcham-shanghai.org at least two weeks prior to the session for a full refund. Cancellation made within two weeks before the session will not be refundable.


AmCham Shanghai Conference Center (Xintiandi)

27F, Infinitus Tower

No.168 Hubin Road, Huangpu District

Shanghai, China

If you have any questions please contact David Ma

Contact Organizer

+86 61693016

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