Problem Solving and Decision Making skills are "Must Have" for today's manager. Problems are a fact or organizational life. In order to come up with creative and effective solutions, organizations must analyze their problems deeply and holistically. Such an approach will prevent the occurrence of recurrent problems and inter-functional issues. In today's ever-changing environment, it is necessary to equip employees with skills essential for problem-solving and decision-making.

At the end of the program, participants will be able to:

  • Analyze problems or issues in a systematic manner using the failure analysis technique;
  • Develop appropriate actions through rational decision making;
  • Analyze organizational issues systematically by eradicating root causes or basic causes;
  • Analyze broader organizational issues and make improvement changes by using force-field analysis technique;
  • Implement decision/actions successfully by preventing potential problems from occurring;
  • And interact effectively in a team to solve problems.



  • 使用问题分析法分析问题;
  • 通过合理的决策,制定适当的行动计划;
  • 通过消除根本原因或表面原因,系统性地分析组织问题;
  • 使用力场分析法更广泛地组织问题并进行改进;
  • 通过防止潜在问题的发生,成功地执行决策/行动;
  • 在团队中有效互动以解决问题。

Session Outline

The key topics to be covered in this program are :

  • Eradicating Functional Aspect of failure
  • The 5-D rational problem-solving steps
  • Organizational Issues Analysis
  • The          7-P      format for categorizing and     analyzing these organizational issues
  • Failure Prevention Planning
  • Eradicating Problems and Making Effective Decisions Framework


  • 消除失败法
  • 5-D解决问题的步骤
  • 组织问题分析
  • 归类和分析这些组织问题的7-P模式
  • 失败预防法
  • 消除问题并制定有效的决策框架

Who Should Attend?

This program should be useful for managers, team leaders, front-line supervisors, engineers and technical professionals who need a systematic approach to resolve problems and derive  quality decisions in a multifaceted and dynamic environment.  



  • Michelle (Weijia) Cai

    Michelle (Weijia) Cai

    Michelle has more than 10 years experience working as a consultant in developing and implementing learning & development programs for many multinational companies in diverse industries, including Ernst & Young, Cisco Systems, Takeda, Henkel, and others.

    Michelle is a Certified Master Coach through Behavioral Coaching Institute (BCI) and is in the process of being certified through Worldwide Association of Business Coaches (WABC). She also is certified in Harrison Assessment© and the Team Diagnostic Tool by Team Coaching International. Her consulting and training subject expertise includes: Facilitation workshop, coaching skills for managers/leaders, personal effectiveness and professionalism in international business, effective performance management, emotional intelligence, and leadership development .

    Michelle is bilingual and bicultural, being born and raised in China and having studied and worked in the USA for 15 years. She is able to offer unique intercultural perspectives and bring valuable insights to both Western and Chinese professionals working in the global environment.

    Education backgruond:
    - Michelle received her Bachelor of Science Degree in 1993 and her Master degree in 1995, both from Beijing University of Aeronautics & Astronautics (now called Beihang University), Beijing, China.
    - Michelle received her Ph.D. in 2005 from Indiana University, Bloomington, USA.

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Please use your own name and email when registering for a training session. Additional fees may apply if you fail to register under your own identity. 

A prepayment is required for all full-day training sessions. 


Half-day session training vouchers cannot be used for full-day training programs.


Member Ticket
Member Price RMB 3,650
Member Company Employee Ticket
Standard Price RMB 3,650
Non-Member Ticket
Standard Price RMB 4,650

Early Bird ticket sale will be closed on May 1st at 11:55 PM. 


  • All registrations shall be made online before the session. For full-day sessions, payment also shall be made before the session.
  • For full-day sessions, AmCham Shanghai members are eligible to attend at "Member Rate"; Employees who work at AmCham Shanghai member companies are eligible to attend at "Employee Rate"; Non-members are eligible to attend at "Non-Member Rate".
  • Limited spaces are available and attendance will be given on a first-come, first-served basis.
  • Members please bring your membership card and non-members bring your business card upon check-in at the training session.
Walk-in and Cancellation Policy
  • Cancellation: If you need to cancel your registration for a half-day session, please notify David Ma at (86 21) 6169 3016 or email david.ma@amcham-shanghai.org no less than 24 hours in advance. If you need to cancel your registration for a full-day session, please notify David Ma at least two weeks prior to the session for a full refund. Cancellation made within two weeks before the session will not be refundable.
  • To ensure that you have a seat, please come to the session on time. Open seats will be released to other guests 15 minutes after the session starts.


AmCham Shanghai Conference Center (Xintiandi)

27F, Infinitus Tower

No.168 Hubin Road, Huangpu District

Shanghai, China

If you have any questions please contact David Ma

Contact Organizer

+86 61693016

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