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ONLINE INTERACTIVE TRAINING


This is a highly interactive instructor-led virtual training session where you learn skills and tools to increase your effectiveness when defining problems and choosing effective solutions in today's ever changing business environment.


During the webinar we explore both rational and creative problem-solving techniques. Furthermore, we introduce a problem solving process you can continue to use after the webinar to ensure your decisions are realistic and workable within your current business environment.


A key element of the webinar is helping you discover your problem-solving style to ensure you can contribute to group problem solving sessions, and lead others through problem analysis and decision making.

Agenda

1:30 PM - 1:40 PM
Making the Most of Your Webinar
· Send a private chat message to the Host
· Send a public chat message to all participants (self-introduction)
· Be ready to use the virtual learning tools
1:40 PM - 1:50 PM
Opening
· Webinar Objectives · What is a problem?
· Requirements for Problem Solving: Critical & Creative Thinking
· Problem Solving Process: Five Steps
1:50 PM - 2:00 PM
Step 1: Identify the Problem
· Problem statement (exercise / white board case study discussion)
· Goals statement (exercise / white board case study discussion)
2:00 PM - 2:15 PM
Step 2: Analyse the Problem
· Assumption Avoidance Analysis (exercise / white board case study discussion)
· Force Field Analysis (exercise / white board case study discussion)
2:15 PM - 2:30 PM
Step 3: Generate Possible Solutions
· Creativity vs. Innovation
· What stops us from generating creative ideas?
· Tips for Generating Possible Solutions (exercise / case study discussion)
2:30 PM - 2:40 PM
Step 4: Select a Preferred Solution
· Perfect vs Best Possible Solution
· Decision Matrix (exercise / white board case study discussion)
2:40 PM - 2:50 PM
Step 5: Implement the Solution
· Unintended Consequences (exercise / white board case study discussion)
2:50 PM - 3:00 PM
End of Webinar Wrap-Up
· Continuous Improvement (Verbal Sharing)
· Evaluation Forms

Speakers

  • Jack Cheng

    Jack Cheng

    Jack has over 30 years' experience studying, working, and establishing businesses in the United States. Jack has also had substantial teaching experience in South America and China where he focused on leadership development. He treats all cultures with respect, tolerance,and acceptance, and has a diverse worldview.

    Jack has been involved with corporate training and coaching for more than ten years. As a Consultant, he brings specialised
    experience in executive coaching, leadership development
    communication, personal effectiveness, and emotional intelligence. Currently, his main training focus is in Greater China and Asia.

    Jack’s clients have included Microsoft, Google, Cisco, Yahoo, L’Oreal, HP, GE Capital, Pfizer, BTCO, Adecco/LHH, Ansaldo STS, Unilever, Ingersoll Rand, ASML, Ferrari, AMD, and SMIC. He has experience working with many industries, including high tech tele-communications, electricity, beauty, retail, finance, investment, pharmaceuticals, human resources, and general management.

    Jack has a Doctorate of Ministry from Fuller Theological Seminary Pasadena, California, as well as a Master of Business Administration from San Jose State University, California and a Bachelor of Arts in Business Administration from Fu Jen Catholic University, Taipei. He is fluent in both Chinese and English.

    Jack holds professional certifications as an Associated Certified Coach (ACC) from the International Coaching Federation USA, as a Certified Coach Practitioner (CCP) from the Certified Coach Federation USA, as a Certified Professional Coach (CPC) from International Coaching Academy USA, and as an Emotional Intelligence Certified Coach (EICC) from Social and Personal Emotional Intelligence Institute USA.

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Tickets

Please use your own name and email when registering for a training session. Additional fees may apply if you fail to register under your own identity. 


Prepayment is required when purchasing these tickets.

Member Ticket
Member Price RMB 299
Member Company Employee Ticket
Standard Price RMB 299
Non-Member Ticket
Standard Price RMB 350

Registration

  • Member Training Credit is not applicable in this session.
  • All registrations shall be made online before the session. Payment also shall be made before the session.
  • Limited spaces are available and attendance will be given on a first-come, first-served basis.
Cancellation Policy
  • Cancellation: If you need to cancel your registration, please notify Ivette Corominas at (86 21) 6279 7119 ext. 5671 or email ivette.corominas@amcham-shanghai.org no less than 24 hours in advance.