In this training course, you'll learn how to deal with people who, in your opinion, exhibit difficult behavior. Even if it seems like there is absolutely nothing you can do about them. Let's face it, you have to deal with those difficult people anyway.

You'll learn to read the other person's behavior and to influence them. This can be done by controlling your emotions better, changing your thoughts in a given situation, and adjusting your behavior. You'll understand why you find certain behavior difficult and how you could be blocking an effective response. In this course, you'll learn to see some of those nuisances in a differently.

When you look at the world from a different perspective, you'll see those annoying people in a different light and understand why they are so difficult for you. You'll also learn how you can influence your own thoughts so that you're able to control your feelings and behavior. It's up to you to decide whether or not you are going to let the people around you drive you nuts. Discover which thoughts influence your emotions. This will help you take matters into your own hands when working with difficult people.

Dealing with difficult people isn't only about the way you look at the other person. It's also about how you keep your own emotions under control and manage your thoughts the moment that the other person seems to be sucking all of your energy.

Handling difficult people and managing conflict has to do with your reaction to the other person and the other person's reaction to you. Reacting and communicating appropriately will ensure that, after this training course, you'll know how to deal with difficult people.

This course on coping with difficult people is designed for those who have trouble with people who:

· Take without giving anything in return
· Say "yes" but mean "no"
· Meddle in everything
· Always come late
· Always interrupt you
· Always know better

Pre-course preparation
Observe your colleagues, and write down a couple of items that trigger the feeling that makes you think you’re dealing with a difficult person.

Half day outline:
What do I find difficult?
· Recurring Behavior
· Making a list of 5 difficult behaviors
· Questions of conscience

My own emotions
· Dealing with your emotions
· The role of emotions
· Unloading

Leary’s rose
· The theory
· Above and below – practice
· I and we - practice
· Only We
· Role-play

Making it real
· Practice messages that involve “We-Above”
· Look at the list we made in the beginning
· Practicing to deal with objections


1:30 PM - 1:45 PM
1:45 PM - 3 PM
Session Starts
3 PM - 3:15 PM
Tea Break
3:15 PM - 5:30 PM
Session Ends


Member Ticket
Member Price RMB 360
Employee Ticket
Standard Price RMB 550
Non-Member Ticket
Standard Price RMB 1,000

Registration Policy

  • Member Rate: AmCham Shanghai card holding members ONLY
    Employee Rate: Employees who work at AmCham Shanghai member companies
    Non-Member Rate: Non-Members
  • All individual registrations shall be made online 24 hours before the session.
  • All group package registrations shall be provided by companies 30 days before the first session.
  • 25 seats are available for each training, first-come, first-served.
Payment Policy
  • All the individual payments shall be made online 24 hours before the session.
  • All the group package payments shall be made 30 days before the first session.
Walk-in and Cancellation Policy
  • This session requires confirmation of attendance in advance. If you attend this session without prior registration, you will be charged an RMB50 "walk-in" fee as member and RMB100 as employee.
  • Cancellation: If you need to cancel your registration for a half-day session, please notify Tina Zhang at (86 512) 6999 5295 or email Suzhou@amcham-shanghai.org no less than 24 hours in advance. If you need to cancel your registration for a full-day session, please notify Tina Zhang at least two weeks prior to the session for a full refund. Cancellation made within two weeks before the session will not be refundable.
  • To ensure that you have a seat, please come to the session on time. Open seats will be released to other guests 15 minutes after the session starts.
Group Package (Companies which book 10 seats or more at a time are counted as group package)
  • Attendees information shall be provided 30 days before the first session, including: last name, first name, job title, email and phone number.
  • Payment shall be made 30 days before the first session.
  • Reward: Book 10 seats, get 1 reward seat for free; up to 4 reward seats will be provided with 30 booked seats.
  • All the seats shall be used before December 31st, 2018, unused seat(s) will expire on January 1st, 2019 without refund.
  • If the employee can’t attend the session and doesn’t notify AmCham staff 24 hours in advance, the seat will be counted as used.