内容和结构
1. 为什么：洞察关系本质
掌握人际沟通分析心理学的PAC 自我状态模型，理解人际互动中的内在心理机制与冲突来源；
2. 是什么：识别行为模式
运用Thomas-Kilmann 冲突模型，识别竞争、回避、迁就、妥协、合作五种典型冲突应对风格；
3. 怎么做：掌握解决工具
学习非暴力沟通四步法：从观察、感受、需要到请求的实用沟通技巧与关系构建技能；
目标和收获
- 提升自我觉察：增强对自身沟通模式与情绪与冲突反应的认知
- 构建良性关系：理解人际互动心理机制，主动创造健康职场关系
- 掌握沟通技巧：学习同理倾听、情绪管理、冲突化解的实用方法
- 冲突应对能力：在冲突中保持情绪稳定，选择最有效的应对策略
- 夯实团队基石：掌握团队心理安全感，促进信任协作与团队绩效
适合人群
- 管理者
- 团队负责人
- 项目经理
- 希望提升沟通、协作与冲突应对能力的职场专业人士
培训形式
- 授课方式：线下培训（真实体验）
- 教学风格：高度互动、趣味性的学习方式（不使用PPT）
- 学习方式：体验式学习（案例分析、角色扮演、小组练习等）
*为确保充分互动、沉浸式学习体验与个性化反馈，本次培训人数为10--20 人
Speakers
米兰 Milan
冲突转化与高效人际关系建构专家
view more• 商业实战根基：拥有15年以上跨国公司高管经验，深刻理解商业场景下的冲突根源与绩效影响；
• 系统专业训练：系统完成在人际沟通分析心理学、非暴力沟通、冲突调解与个人及团队教练的学习督导与认证，融合出一套科学可操作的关系与冲突处理体系；
• 实战转化成果：累计交付1000小时以上的职场关系与冲突管理工作坊，专注于化解沟通障碍，构建和谐高效有建设性的职场关系。
Tickets
Please use your own name and email when registering for a training session. Additional fees may apply if you fail to register under your own identity.
A prepayment is required for all full-day training sessions.
全天培训课程需要提前付款。
Member and Member Company Employee Ticket
Standard Price RMB 3,000
Non-Member Ticket
Standard Price RMB 5,000
Member Company Group Ticket
Five or more attendees from one member company
Standard Price RMB 2,800
Non-Member Company Group Ticket
Five or more attendees from the same non-member company
Standard Price RMB 4,800
Special Group Discount Ticket (Member Company Only)
10 or more attendees from member company
Standard Price RMB 2,600
Registration
Cancellation Policy
If you need to cancel your registration, please notify Ms. Cynthia. Xia at (86 21) 6169 3016or email cynthia.xia@amcham-shanghai.org at least three working days prior to the session for a full refund. Cancellation made within three working days before the session will charge 20% of training fee.
Sponsors and Partners
Organizer
view moreAmCham Shanghai
The American Chamber of Commerce in Shanghai, known as the "Voice of American Business" in China, was founded in 1915. AmCham Shanghai was the third American Chamber established outside the United States, and now has 3,000 members from 1,500 companies. As a non-profit, non-partisan business organization, AmCham Shanghai is committed to the principles of free trade, open markets, private enterprise and the unrestricted flow of information.
www.amcham-shanghai.org/
Partner
Venue
AmCham Shanghai Conference Center
27F, Infinitus Tower
No.168 Hubin Road, Huangpu District
新天地湖滨路168号无限极大厦27楼
Shanghai, China
If you have any questions please contact
