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Key learnings:
During the one-day training, trainees will gain from the high-interaction and action- learning environment:
- Positive Expressing: introduce product and service in most concise way, and increase the acceptability through positive expressing way.
- 30s Trust Building: quickly gain customer trust in both emotional and professional perspectives.
- 30s Question Asking: ask right questions to understand customer needs, actively confirm to ensure the same understanding.
- 30s Objection Handling: effectively handle customer objection with 4-steps way, and refuse customer with No-Why-How tool.
- 30s Emotion Control: the scientific principle and impacts of positive emotion, 3 tools to quickly reduce pressure.
课程目标
通过 30 秒沟通技巧课程,学员将会在高互动和实战化的环境中得到以下几个方面的收获:
- 30 秒建立信任:在“价值”、“情感”和“专业”三个维度迅速赢得客户信任
- 30 秒正向表达:简洁清晰的阐述观点,正向描述提升客户与合作伙伴的接受度
- 30 秒理解需求:深入理解客户与合作伙伴的隐性需求,主动确认确保双方理解一致
- 30 秒促进共识:四步法有效应对疑问, 同存异促进共识的达成